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Customer Service

Employee Training


Work experience

Apr 2015Present


  • Investigate and resolve complaints regarding food quality, service, or accomodations.

  • Estabilish standerds for personnel performance and customer service.
  • Organize and direct worker training programs, resolve problems, hire new staff, and evaluate employee performance in dinning.
Aug 2012Apr 2015

First Assistant

Sonic Drive-in
  • Carefully interviewed, selected, trained and supervised staff.

  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company moral and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Jan 2010Aug 2012

Assistant Manager

Sonic Drive-in
  • Checked temperatures.

  • Managed shifts.
  • Maintained the inventory, ordering and reports.
  • Trained kitchen staff on proper use of equipment.
Jun 2006Jan 2010


Sonic Drive-in
  • Prepared drinks.

  • Took customers orders and placed them.
  • Served orders to customers.
  • stocked and maintained the store.
  • Cleaned the store and emptied garbage.


May 2008

Dove Science Academy

High School


 Management experience
  • Opening and closing the restaurant
  • Staff scheduling
  • Interviewing and hiring and training
  • Effective leader
  • Creative problem solver
Strong time management skills

Organized multi-tasked

Quick learner

Fast and efficient service worker
  • Extensive food/beverage knowledge
  • Strong work ethic
  • Honest trustworthy and punctual
  • Assumes 100% responsibility for quality of products


Keesha Harms