Download PDF

Summary

Conscientious and attentive professional in search of an opportunity to provide excellent customer service.

Skills

  • Effective at multitasking
  • Adaptable
  • Patient and empathetic

Work History

Jun 2016Aug 2016

Customer Service Representative

Citi

In-bound call support for lending recipients, answered inquires about monthly statements, educated clients about credit principles, promoted special deals, and reported details in call history log.

Apr 2012Jun 2016

Sales Associate

Caprikorn Farms Artisan Goat Cheese

Demonstrated effective sales techniques at markets by sampling merchandise, inviting customers to open houses, and networking with vendors. Collaborated with chefs and restaurant owners to promote products on local menus.

Jan 2015Mar 2015

Call Center Representative

First Data

Assisted callers as technical support for virtual transaction software, identified the source of web-based errors, advised clients on how to set up their accounts, and remained informed of system upgrades or changes.

Sep 2013Nov 2014

Server

Dish Bistro

Provided quality dining service through time management and attention to detail, maintained orderly front of house operations, and functioned as part of a fast-paced team.

Education

Aug 2012Apr 2014

Computer Science

Shepherd University

Concentration in programming languages including Java, HTML, and C#

Aug 2010May 2012

Culinary Arts

James Rumsey Technical Institute

Studied fundamentals of industrial food preparation, won first place in state-wide culinary competition

Aug 2008May 2012

General Studies

Martinsburg High School

Summa Cum Laude, president of the art club