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Summary

Conscientious, client-oriented professional in search of an opportunity to provide excellent customer service

Key Skills

  • Typing speed 65 WPM
  • Strong technical acumen
  • Empathetic to customer concerns

Work History

June 2015Aug 2015

Customer Service Representative

Citi

Supported credit card holders as an inbound call support, answered inquires about monthly statements, educated clients about products and special deals, and reported call details in call history log

Apr 2012Apr 2016

Sales Associate

Caprikorn Farms Artisan Goat Cheese

Demonstrated effective sales techniques at markets by sampling merchandise, inviting customers to open houses, and networking with vendors. Collaborated with chefs and restaurant owners to promote products on local menus

Jan 2015Mar 2015

Call Center Representative

First Data Merchant Services

Assisted callers as technical support for virtual transaction software, logged call details, referred to procedures for call type, and kept updated on operational changes.

Sep 2013Nov 2014

Server

Dish Bistro

Provided quality dining service through time management and attention to detail, communicated customers' requests effectively to other staff members, and functioned as part of a fast-paced team.

Education

Aug 2012Apr 2014

Computer Science

Shepherd University

Concentration in programming languages including Java, HTML, and C#

Aug 2010May 2012

Culinary Arts

James Rumsey Technical Institute

Studied fundamentals of industrial food preparation techniques and business skills

Aug 2008May 2012

General Studies

Martinsburg High School

Summa Cum Laude, president of the art club