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Work experience

Associate Vice President & Head

IT Governance, Information Security
Associate Vice President & Head Summary

Associate Vice President & Head

IT Governance & Information Security
Associate Vice President & Head AXA Business Services, a wholly owned subsidiary of AXA Reporting to the Executive Committee of AXA Business Services, I am responsible Governance of Enterprise IT including the IT strategy & planning, budgets, & Security. Hired to ensure continuity while facilitating IT Transformation by leveraging enterprise wide information to re-engineer IT Infrastructure, Security, Application landscape and team strategy into efficient alignment with core business priorities Currently administering 300mn INR IT Budgets includes defining, planning and control Recorded 22% reduction on BAU IT budgets since 2010 through vendor negotiations and maintaining investment in new initiatives thus enhancing efficiency Spear headed projects such as data center consolidation & desktop virtualization worth 200mn INR including the creation of business case Lead Salesforce strategy & implementation at enterprise level Information Security Responsible for Security Governance, policies, standards

Technology Manager

IT Governance & Information Security
Technology Manager BA Continuum Solutions, a non-bank subsidiary of Bank of America Developed and delivered IT Service Management solutions based on ITIL best practices that focused on people, process, and technology perspectives of providing business solutions within the IT Infrastructure Manage, control and monitor the installation, operation and maintenance of IT infrastructure, i.e. data, voice network, desktops and communication systems. Manage the fast paced growth in the number of processes and the expansion of existing businessprocesses. Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices Transitioning and supporting infrastructure in“ Business As Usual” Mode and ensuring high levels of customer satisfaction


Business Continuity
IT Manager

Lead Specialist

Systems Operations
Lead Specialist IBM Global Service Delivery Incident, Problem & Change Manager. Determined appropriate standards to resolve all business process issues. Maintained efficient architecture as per organization priorities. Provided technical support to all ITIL process owners and performed audits on process. Coordinated with customers to develop ITIL process strategies ITIL Service Support areas of Incident, Problem & ChangeManagement, Service Desk Administered various architecture and engineering process of program

Technical Support & Escalation Specialist

Dell International Services
Technical Support & Escalation Specialist As the Escalation Manager I assumed ownership of Severity 1 incidents and drove the incidents to resolution Conducted daily Severity 1 review meetings and tracked root cause analysis to resolution Reviewed, approved and rejected changes to ensure the stability of the processing environment Evaluated change requests for any cross-functional impacts and conflicts in resources, priorities Worked as emergency on-call for Change Management in approving Production Ticket Change requests