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fellis ali

Work experience

Apr 2015Jun 2015

Recruitment Officer 

Care International
  • Trained staff During demonstrations, meeting, Conferences and workshops.
  • Weekly and monthly coaching, counselling and feedback sessions.
  • Tracked candidates and pushed for feedback on disqualifications, Time-to-fill statistics and other variables .
  • Check each clients relevant documents such as CV,DBS/CRB, NI,CCSG,Qualification/Experience match the work criteria 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolved problems on the spot.
  • Managed a wide variety of customer service and administrative tasks issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Emailed reference letter in the format need to clients previous employers if they request one.
Jan 2015Mar 2015


Glamorous Beauty Salon- Woolwich Arsenal, London 
  • Greeted Customers entering the shop to assist what each customer wanted or needed.
  • Built customer relationships and advised customers on purchases and promotions.
  • Asked open-ended questions to asses customer needs. 
  • Politely assisted customers in person and on the telephone
  • Walked outside once a week and gave out flyers promoting the salon
  • Offered each customer Tea/Coffee

Call Center

Market Probe Europe Ltd- North Acton, London
  • Worked Directly with experience people to achieve result.
  • Code of conduct
  • Speaking with good voice of tone 
  • Persuading the clients to go throughout the survey
  • Summarizing the main points 
  • Asking Relevant questions 
  • Coming to a common understanding
  • Educated in varies companies for e.g.(insurance companies, Phone companies.)
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment 
  • Acted professionally and patiently when addressing negative customer feedback. 
Jun 2010Jun 2010

Work Experience/Retail

Heath first- Kingsbury, London
  • I Learn't how to stack up items in order from the latest dates towards the back and earlier dates towards the front on the shelves 
  • I learn't how to work on the tilt
  • I gain good communication skills by helping the customers with what the needed and also with good voice of tone 
  • I would open packages that were delivered to the store and put the price tag on each item 


Oct 2013Jun 2014

BTEC Level 2 Media

Harrow Weald college- Harrow Weald, London
  • Level 2 BTEC Media (5 Pass) (1 Merit)
Sep 2011Jun 2012

BTEC Level 1 Business administration 

Harrow Weald college- Harrow Weald, London
  • Level 1 BTEC Business Admin (PASS)  

    ICT Functional Skills Entry 3 (PASS)                    

    Maths Functional Skills at Entry 3 (PASS)

    English Functional Skills Entry 3(PASS)

Sep 2007Jun 2011


Crest Girls Academy- Neasden, London
  • GCSE    ICT PASS Maths, English, Science, Drama


Available on request.