- Trained staff During demonstrations, meeting, Conferences and workshops.
- Weekly and monthly coaching, counselling and feedback sessions.
- Tracked candidates and pushed for feedback on disqualifications, Time-to-fill statistics and other variables .
- Check each clients relevant documents such as CV,DBS/CRB, NI,CCSG,Qualification/Experience match the work criteria
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolved problems on the spot.
- Managed a wide variety of customer service and administrative tasks issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Emailed reference letter in the format need to clients previous employers if they request one.