It has been 1 year 2 month working experience for me as Front Office Associate with the Hotel Radisson, South Asia with inventory of 177 rooms in Jaipur, Rajasthan.
Hotel Radisson Blu
Jun 2013 - Mar 2014
Front Office Associate
Worked as a Front Office Assistant in. A brand of Carlson Rezidor group Of Hotels with inventory of 125 rooms.
Process Guest check in and check out. Handle guest inquiries in a courteous and efficient manner.
Monitor the key functions of the department and take corrective decisions.
Pre-block all special requests or VIP accommodations accurately.
Ensure all front office department documents and records are maintained accurately as per the organisational requirements.
Handling Reservations. Always use telephone etiquettes and maintain the professional decorum of the organisation.
Effective communication skills.
Night Auditing and rolling the date of PMS and Micros.
Responsible for checking the guest inhouse reservation rates, rate codes, market codes, source of booking, payment method, pre-authorisations. Prepare the high balance report along with the details of total transactions done on cash, credit cards or debitcards and pre-authorizations.
Revenue generation report of higher categories.
Responsible to take the guest interviews scheduled as per their convenient time.
Process the foreign exchange of all the foreign currencies including traveller cheques.
Handling all corporate and foreign group check in and check out.
Responsible for achieving Revpar goals and customer satisfaction and loyalty goals which includes Medallia scores, comment cards and annual quality review.
Sam Higginbottom Institute Of Hotel Management
Nominated as Best Employee of the month for the month of February, 2015.
I have been the Medallia Champion for Sept' 14 for getting higher scores over guest interactions, satisfaction and stay experience.
I have been awarded Bravo certificates for Guest services from Carlson Rezidor.