Tea Filip

  • Dublin 07

Work History

Work History
Feb 2015 - Jul 2015

Front Desk Receptionist

Beresford Hotel
Front desk Receptionist (4*)-Dublin, Ireland Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Managing a 110 rooms full service hotel. Assistant in administration office
1944 - Sep 2014

Receptionist

Dylan Hotel
Receptionist (5*)-Dublin, Ireland Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Managed a room full service boutique hotel. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems
1944 - May 2014

Receptionist

Morgan Hotel
Receptionist (4*)-Dublin, Ireland Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Managed a room full service boutique hotel. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems
Jul 2009 - Apr 2014

Office Manager

Sonax GmbH-Zagreb, Croatia
Office Manager Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire management team. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts.
Apr 2005 - May 2009

Assistant Front Office Manager/shift Leader

Sheraton Hotel
Assistant Front Office Manager/Shift Leader (5*) Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Recorded guest comments or complaints, referring customers to managers as necessary. Managed a 220 room full service boutique hotel. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Improved customer service ratings through expanding our demand in marketing and sales, room division
Jan 2003 - Jan 2005

Head Receptionist

The Regent Esplanade Hotel(5*)
Head Receptionist Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Managed a 44 room full service boutique hotel. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems

Education

Education

B.Econ

Zagreb Management faculty