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Exceptionally committed, creative and result oriented with more than 25 years of customer service experience. Expertise in the development of organizational programs, services, and projects along with supporting policies and procedures that maximize business success.  Consistently exceed organizational expectations. 

Work experience

19972005

Customer Relations Specialist

Century Vintage Homes

Customer service representative for new home warranties. 

19941997

Customer Service Representative

City of Long Beach

JTPA program receptionist/independent contractor.

19931995

Administrative Assistant

Cal State Long Beach University

Independent contractor and administrative assistant.

19931994

Program Receptionist

CR&R Corporation

Corporate receptionist; 36 incoming lines. 

19911993

Receptionist/Administrative Assistant 

Val-Pack

Receptionist and administrative assistant. 

Education

Jan 1983Jun 1984

Business Administration

Cypress Community College

 

BUENA PARK BEAUTY COLLEGE

California State Licsence (1969)

Sep 1962Jun 1965

Buena Park High School

Business and general curriculum. 

Skills

Excellent Communication Skills; Innovative with Techniques, Products and Procedures; Multitasking; Multi-line Telephone Communication System; Operate Office Equipment; Billing and Coding.