Nissa  Sheppard

Nissa Sheppard

Work History

Work History
Nov 2012 - May 2014

Equipment Supply Specialist / Inside Sales

Restaurant Equippers

Non-commission sales of over 5,000 products to a customer base of over 2,000, correspondence with vendors, service providers and sub-contracted carriers

Answer customer inquiries while providing honest and helpful advice

Attend product training classes with various manufacturers

Collaborate with carriers to resolve problems as they arise, conduct shipment tracking, submit Bill of Lading, and obtain Proof of Delivery

Enter orders into POS system, receive payments, define and communicate warranty issues and product delivery policies

Process tax exempt documents, purchase orders and coordinate customer returns

Resolve outstanding past due accounts, maintain accurate documentation in customer database

Jun 2011 - Aug 2012

Bar Manager / Bartender

Otie's Tavern and Grill

Bar Manager: Responsible for liquor, beer, and other product inventory levels and ordering,

Employee scheduling for appropriate coverage,

Daily bookkeeping, sales reports and payroll processing

Hiring and training new staff

Promotion of establishment via Social Media

Bartender: Prepared beverages to order upon request from serving staff or directly from patrons

Comprehensive knowledge of inventory on hand and drink pricing

Demonstrated expertise in keeping the bar organized, stocked and clean

Ability to help guests in choosing menu items, taking orders and making them feel taken care of

Friendly, personable, outgoing, interactive and entertaining

Reconciled cash drawers and balanced cash receipts for daily deposit

Sep 2009 - Jun 2011

Operations Senior Specialist

JPMorgan Chase

Responsible for reporting, reconciling and remitting for Freddie Mac loan portfolio

Ensured timely and accurate submission of balances, payments and monthly reporting activity to Investors

Monitored fund transfers for account P&I in compliance with investor guidelines

Prepared accounting cutoff reports and produced monthly trial balance reports for custodial accounts

Reviewed, researched and resolved variances in reporting application

Displayed use of solid analytical skills under tight time constraints

Jan 2009 - Sep 2009

Revenue Assurance Analyst

Verizon Wireless via The Paragon Group

Accurately performed revenue assurance and conversion testing

Monitored the integrity of revenue stream, orchestrated research tests

Demonstrated remarkable project management and communication skills

Finalized compliance audits of network, billing and financial systems

Validated system and process errors while testing business rules

Daily use of analytical skills and multiple computer software applications

Performed technical data review and data entry

Oct 2007 - Oct 2008

Billing & Invoice Specialist

Whalen & Company, CPAs

Generated an average of 300 monthly invoices and finalized billing adjustments

Constructed monthly and quarterly sales reports through MS Access and Excel

Collected employee time entry details and goals for performance plans, prepared client paperwork for yearly tax review

Researched past due accounts, created monthly schedule and managed inventory

Administered time and billing software to provide breakdown of charges and services

Collected, analyzed and posted data from various reporting systems to prepare monthly invoicing

Responded to client inquiries regarding billing issues and statement problems

Posted customer payments by recording cash, checks, and credit card transactions

Mar 2007 - Oct 2007

Fuel Finance Auditor

NetJets, Inc

Transferred $800,000 payments to company’s fuel suppliers via weekly wire

Recovered overpayments to suppliers, analyzed contracted fuel rates

Participated in audit meetings for process improvement, evaluated system of internal controls, ensured accurate documentation of customer billing rules

Investigated client billing discrepancies, reviewed invoices for mismanagement, waste or error

Verified accuracy of internal records, performed research regarding variances within a fraction of a penny

Prepared detailed reports on audit findings

Jun 2003 - Jan 2007

Billing Specialist

Pacer Global Logistics

Assembled customer invoices to ensure precise and up-to-date accounts receivable

Managed overcharges and the input and maintenance of rail billing rules

Audited charges billed by the underlying railroad, arranged to expedite loads to ensure timely invoicing

Reviewed and released hold codes, conducted research to identify and correct issues

Maintained proper customer documentation, collaborated with sales staff for updates and changes

Accurate input of customer records into team Microsoft Access and Excel databases

Business to business collections, completed routine collection calls to determine payment status of accounts

Researched and reconciled customer accounts

Developed and maintained a strong working relationship with customers in order to deliver the best total customer experience


Sep 1992 - Dec 1994

Columbus State Community College



Microsoft Office Suite

Advanced user of Microsoft Excel, Word and Access. Proficient computer literacy proven through work experience in various billing and accounting software programs. Ability to learn and navigate new operating systems with ease.

Team Player

Enjoy sharing knowledge and encouraging development of others to achieve goals. Perform effectively with co-workers and thrive in a position where I am empowered to make decisions.

Planning and Organizing

Refined planning and organizational skills that balance work and team support in a timely and professional manner. Good eye for detail, highly analytical and proven ability to consistently perform.

Problem Solving

Resolve queries in a meticulous manner independently, identify mistakes and provide quick and easy solutions. Gather information, recognize trends, and seek feedback.

Written and Verbal Communications

Conduct business with vendors and customers at all levels via telephone and email, to ensure successful correspondence via actively listening and probing questions. Strong written and verbal communications skills, understanding of customer needs.