Xifang Xie

Xifang Xie

Summary

A native Mandarin speaker with a unique combination of capabilities acquired during 8 years professional work experiences and studies. Demonstrates strong problem solving and networking abilities. Thrives in highly pressurised and challenging working environments.

Work History

Work History
Oct 2010 - Aug 2011

Sport Development Assistant

Worcester City Council

·      Built a strong relationship with all levels of professionals; created a positive working network with colleagues, City Mayor, Olympic Organisers, athletes and general public.

·Successfully managed and organised the highest-profile sport event of Worcester City - the Sports Awards, responsible for financial budgeting. Negotiated with private sports clubs, schools and universities to generate sponsorship incomes.

·Planed tasks and completed all ahead of schedule. Also handled varies publicity issues. Once communicated with media authorities to achieve a correction in an article published by an Evening Newspaper. 

Oct 2008 - Oct 2010

Receptionist

Premier Inn

·      Initiated the corporate contract scheme at the hotel, leveraging own relationship-building skill to gain 12 contracts for annual accommodation of business guests, which increased occupy-level by about 10% throughout the year.  Negotiated accommodation rates and terms with clients to best benefit the hotel.

·Handled business-to-business reservations and payments (via email, telephone and fax). Updated accommodation amendments and cancelations at all time.

·Acted as the initial point of contact and front-of-house for all quests, delivering exceptional levels of customer service at all times (consistently recognised for exceeding expectations), organising events and conferences, dealing queries and complaints.

·Worked under pressure in a professional manner. Continuously rated "Best Recommended Receptionist".

Oct 2006 - Oct 2008

General Manager

Greggs

·      Sole responsibility for opening and managing a branch of a fast food stores, notably leading the team of 6 to win shop of the year in 2007, beating 70 competitors and increasing sales by 55%.

·Ability to keep a calm and professional manner when everything goes wrong. Dealt well with missing delivery supplier, unexpected customer complaints, as well as staff issues.

·To fix a lack motivation in a team member, creatively positioned this staff as my lunchtime deputy. This resulted in the positive change of team's working attitude.

·Administrated payroll department on a weekly basis, organised staff rota to maximise the business performance. 

Sep 2005 - Oct 2006

Assistant Manager

Greggs

·      Responsible for communicating between staff and the manager, whilst simultaneously dealing with customer orders, ensuring consistent service levels and quality standards are achieved. 

Nov 2003 - Oct 2005

Shop Assistant

Greggs

·      Responsible for the delivery of exceptional customer service, whilst accurately operating cash registers.

·Acting as a key member to work in a small team, ensuring the continuous cleanliness of the shop floor at all times, changing promotional materials. 

Sep 2002 - Jun 2003

Primary School Teacher

Dragon Hill School

·      Taught children aged 6-8 Mandarin for 2 school terms, increased subject rank from 5th to 2nd (6 classes).

Education

Education
Oct 2008 - Jun 2012

BA (Hons) Leisure Marketing

Bournemouth University

Key Modules include: New Product Development, Strategic Management, Finance Management, and International Leisure marketing.

Course-Work: Often worked in a small team (2-6). Assessments include corporate strategic planning; new product development for leisure companies; marketing research for gaps in the market; events management for product promotions.

Diploma

Business Management, Bournemouth, B* (= 340 UCAS points)

Develop both micro and macro business activities.

Teaching Qualification

Primary School Teaching, Teacher Training College of Jinan in Shandong Provence, China

Main subjects: Mandarin (with extra national certification), English, and Mathematics.

Sep 2003 - Jun 2004

Diploma

Bournemouth Business School International

Business Management, Bournemouth, B* (= 340 UCAS points)

Develop both micro and macro business activities.

Sep 1999 - Jun 2002

Teaching Qualification

Teacher Training College

Primary School Teaching, Teacher Training College of Jinan in Shandong Provence, China

Main subjects: Mandarin (with extra national certification), English, and Mathematics.

Skills

Skills

Web Development Tool - Typo3

English language

Mandarin language