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A healthcare IT & practice management consultant presenting 9 years’ experience in EMR implementations. Capable of spearheading major projects and overseeing service excellence with a record of over achieving KPIs


  • Customer relationship development
  • Identifying customer needs
  • Consultative implementation approach
  • Service excellence
  • Patient experience leadership program
  • SAAS
  • Team working/Leadership
  • Negotiating/Networking
  • Commercial business acumen
  • Service management
  • Enterprise risk management
  • Compliance               

Work experience

Clinical Transformation Analyst

Sidra Medical & Research Center
Apr 2013Present

November 2014 - Present Department of Health Informatics (DHI) Clinical Transformation Analyst

  • Work closely with Revenue Cycle Directorates to establish and embed a robust services strategy that supports Sidra’s revenue cycle initiatives and goals
  • Partner with both Application Revenue Cycle ARC and the Revenue Cycle Management RCM teams to establish the Charge Master and Patient accounting system for Sidra
  • Help facilitate the establishment of Core Charge Services and Patient Accounting components such as Contract Management, Patient Liability Estimator (PLE), Eligibility Checking (EEM), Eligibility Checking Process, Pre-Authorization; Patient Accounting Integration with ERM, Benefits Management (EBM), Patient Accounting Customization and MDS.
  • Set up Charge Master meetings and the agendas and synchronize it with the Patient Financial Services project plan timelines for OPC opening
  • Facilitate readiness of the service line order catalogue(s), to include all billing information and assigning of codes using a classification system e.g. ICD, ACHI etc.
  • Vocalise the Sidra policies and procedures and educate departments on pertinent information
  • Identify opportunities for work flow improvements and solution optimization
  • Provide feedback on work flow and process improvements
  • Raise change requests and coordinate validation


October 2013 - November 2014 Clinical Applications Services (CAS) Clinical Applications Analyst                              

  • Overseeing the build of Cerner Ambulatory services, Infection Control and Orders Management (CPOE) solutions
  • Collaborating effectively with the Department of Health Informatics in selecting build design processes to obtain accurate customer requirements
  • Ensuring the provision of extensive support to complete crucial duties, such as unit and functional testing, GAP analysis and resolving complex defects
  • Fostering and developing extensive professional relationships with a wide variety of vendors


April 2013 - October 2013 Dell/ Sidra (PSV projects) Application Lead

  • Responsible for the successful configuration and implementation of the Sidra library services solutions
  • Responsible for ensuring deliverables and project requirements are in line with cost and schedule
  • Provide status reporting of team activities against the project plan and schedule
  • Responsible for leading the configuration of the software parameters and confirm stakeholder satisfaction
  • Manage issues, coordinate tasks and dependencies, validating the application test case cases, lead the process testing and analyze the test results
  • Report software bugs and ensure cleanliness of data and aggressively follow-up on fixes
  • Manage the customer relationship with the vendors and manage project resources to assure maximum efficiency, effectiveness and resource utilization
  • Ensure the provision of extensive support to the testing team in the completion of crucial duties, such as unit and functional testing, GAP analysis and resolving complex defects
  • Applying detail-orientated capabilities to perform extensive Business Process Analysis BPA to ensure accurate build and implementation
  • Providing tailored and effective business development processes and utilizing skills in collaboration

Project Manager

South London Healthcare NHS Trust
Jun 2012Apr 2013
  • Overseeing a team of four analysts and four trainers and ensuring the localisation of support material and delivering training to over 5000 users at Queen Mary's Sidcup NHS Trust, Queen Elizabeth Hospital NHS Trust and Bromley Hospitals NHS Trust.
  • Develop strategies for training end-users successfully, growing the end-user knowledge base, becoming a trusted and credible advisor.
  • Create and manage Cerner Millennium content for the learning management system LMS and E-Learning intranet portal.
  • Managing the full training lifecycle from initial schedule preparation through to end of training feedback and post-training satisfaction.
  • Demonstrating software to C-level, CIO, CMIO and perspective users from other hospitals/managing the full software training program and hand over to technical/consultancy teams to coordinate issues resolution.
  • Ensure that forecasted training targets are delivered and improved upon using quality metrics.
  • Employ excellent problem-solving skills to resolve issues.

Senior Implementation Consultant

Computer Science Corporation
Aug 2010May 2012
  • Deployment of Lorenzo Care Management solution EMR Electronic Medical Record system for National Health Service (NHS) in the Midlands, North and the North East of England.
  • Work on multiple hospital conversions replacing the existing legacy system to a new and integrated Electronic Medical Record System.
  • Assist data migration teams and analyse data irregularities.
  • Work closely with the integration and interface teams.
  • Identify and document issues that may arise as a result of the selected deployment strategy.
  • Reduce the financial impacts (operational Impacts to hospitals, system stability & operability).
  • Manage issues and escalations at the command centre at hospital go live.
  • Prepare roll-back plans and engage KPIs to measure performance.
  • Educate clients on downtime policies and procedures.
  • Perform dress rehearsals (mock-ups) of hospital go live scenarios.
  • Work with tight deadlines and communicate effectively.
  • Clearly articulate issues with overseas developers and ensure turnaround within SLA’s.
  • Gather requirements, understand business needs, create business process reviews documentation.
  • Measure and report on patient experiences.

Application Specialist

Dell Perot Systems
Aug 2010May 2012
  • Issues management assurance of 8 hospitals in South of England.
  • Issues triage, deployment support and go live assurance.
  • Resolve client critical issues against agreed Service Level Agreements (SLA’s).
  • Promote and lead on process improvement and offer adoption support.
  • Provide SME application knowledge and deliver knowledge transfer sessions.
  • Manage resource utilization and quality improvement assessments.
  • Mentoring and coaching staff and introduce process improvements strategies for increased productivity, quality, and customer-service standards.
  • Develop accountability policies and processes for department(s).
  • Responsible for monitoring the performance of command centre service calls for patient care service standards and customer satisfaction.
  • Managed 320 activation support staff around the clock for 8 deployment rollouts.
  • Train and manage NHS system users and support day-to-day operations.
  • Resolve NHS application service issues, facilitate, coach, and perform change management.

Application SME

St. George’s Healthcare Trust
Mar 2010May 2010
  • Develop effective evaluation metrics, drivers and framework to demonstrate the impact of patient experience on work-streams and to use the insight to a make a case for adoption.
  • Work across departments to support the integration of professional engagement to ensure patient experience outcomes and manage the generation and analysis of research intelligence to generate further support for service improvement.
  • Implementing quality and service improvement frameworks relating to patient experience.
  • Build rapport with diverse range of people and understanding in dealing with sensitive issues
  • Develop evaluation frameworks and shape the development of innovative patient experience solutions that can drive improvements at a measurable scale.
  • Analyse data (qualitative and quantitative) to identify trends and report key findings to management.

Service Management Consultant

Newcastle upon Tyne NHS Foundation Trust
Aug 2009Jan 2010
  • Manage an IT service delivery team, taking responsibility for the service-desk, desktop support and application support staff.
  • Setup a complete infrastructure for IT support and the service-desk.
  • Perform GAP analysis, create overall project plan, communication plan, testing plan, implementation plan, issues management plan, system downtime management plan, support and maintenance plan.
  • Perform stakeholder identification, elicit requirements functional and non-functional, understand the strengths and weaknesses.
  • Forecast and manage the support requirements and the staffing schedules for the roll-out of Cerner Millennium and e-Learning for all hospital staff at the Cardiothoracic Centre, Great North Children’s Hospital, Trauma Centre and the Northern Centre for Cancer Care.

Solution Delivery Consultant

Cerner, Health Information Technology
Apr 2008Jun 2009
  • Responsible for the solution design and implementation using Cerner MethodM methodology.
  • Responsible for the implementation of Cerner solution(s) at client sites.
  • Driver of client satisfaction and positive patient outcomes through the delivery of Cerner solutions.
  • Part of the engagement leadership team to support project management tasks.
  • Assist with development of project implementation strategies and work plans.
  • Support and mentor associates and deliver knowledge transfer sessions.
  • Monitor project progress to identify and manage project risk.
  • Responsible for oversight and design of test scenarios, the installation process and ensuring timely conversion of Cerner systems in line with the client project plans.
  • Participate in dress rehearsal(s) and cutover support including troubleshooting.
  • Manage change control and manage SR and CR queues.
  • Coordinate interface activities with technical interface engagement teams.
  • Contribute to implementation strategy and client readiness assessment.
  • Understanding the required business and clinical change requirements.
  • Support clinical transformation (people change, cultural change and operating model change).
  • Create awareness of change and reduce risk, and evaluate change(s) to reduce the requirements for change control.
  • Support domain(s) planning and management and provide data conversion and migration expertise.

Business Analyst

Shell Information Technology International
Sep 2007Mar 2008
  • Implement a strategic global support platform of collaborative applications.
  • Key player in the design and roll-out of the collaborative applications.
  • Managed the migration, merging and validation of data.
  • Documented the support process, trained and coached service desk support staff on the handling of incidents.
  • Managed the development and test environments, providing on call system support to developers and testers.
  • Managed the technical deployment and transition of applications into live service and produced relevant operation guidelines and installation routines.
  • Loaded and maintained test data through back-end midnight OPS jobs.
  • Configured user preferences and fixed system bugs through hot fix packages.



Solyvius College

Mechanical Engineering


Birmingham City University UK

Computer Networks & Business Management