Xenie Hinds

  • Carlisle,  ON

Assistant Manager

Work History

Work History
Mar 2014 - Present

Assistant Manager - Sales and Customer Experience

Kate Spade New York

Responsible for: 

Development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients.

Partnering  with GM to develop business driving initiatives that build a repeat business or attract a new customer to the store.

Hiring and training new associates and making sure they adhere to Kate Spade standards .

Modeling and supervising  selling environment, providing consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

 Assisting the GM with the achievement of financial success through improvement of measurable results that positively impact the store performance.

Responsible for assuming the SM role in GM's absence.

Educating team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.

Conducting ongoing review and assessment of employee performance.

 Performing and supervising store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

Assisting SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants

Jun 2012 - Mar 2014

Sr. Guest Service Team Leader/Leader on duty

Target Canada

Managed day to day operations of the front end team as well as the whole store when acting as a Leader on Duty.

Hired, trained and educated staff of the front end team.

Ensured maximum work center efficiency by scheduling and delegating responsibilities

Owned educating the whole store on Red Cards and responsible for hitting targets every month

Drove a respectful team culture centered on open communication, feedback and recognition.

Ensured Target's standards are met with proper utilization of front end processes

2002 - 2006

Office Manager

Pro-Active Translations
Office Manager-Oakville, ON Lead and support a team of translation services coordinators. Instill a sense of urgency in team to meet Customer escalations and resolve problems within a timely manner. Manage workload, office projects, invoicing, billing, ordering and daily functions to deliver financial success.


1994 - 1998

J.A.Komensky Academy, Czech republic 

Degree in English



Store Management, Merchandising, Customer Service, Teambuilding/Training/Supervision, Budgeting & Cost control, retail store operations



Jacqueline Abate / ETL Target


Stacey Scheirer / Kate Spade New York - General Manager 



Executed on a commitment to reduce number of customer complaints by 80% or more within 6 months.

Helped opening two new Kate Spade stores and was sent to improve operations at Kate Spade Woodbury, NY.

Implemented ideas on how to achieve a 5 % conversion lift and helped our store to become A++ volume category. 

Developed several entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.

Excelled in building and motivating management and hourly teams.

Consistently exceeded monthly Red Card targets by placing in top three in the district

Awarded Top performer of the month four times during 2013.