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Xavier Mariault

Technician with 6 year experience in technical and customer Support.

Work History

Apr 2016Actual

Level 2 Network Support Associate

Convergys/Netgear - Cork - Ireland
  • Supporting  companies regarding network maintenance
  • Customers presales guidances
  • Support through phone or email for French and English customers (France, Luxembourg, Belgium, Switzerland, UK and USA)
Feb 2015Nov 2015

Working Holiday Visa New Zealand

Jul 2015Oct 2015

Event Center Cleaning Agent

Queenstown Lake District Council - Queenstown - New Zealand
  • Responsible for the Council facilities tidiness
Sep 2012Nov 2014

iTunes Store Fraud Senior Advisor

Apple - Cork - Ireland
  • Fraud investigation on iTunes accounts
  • Customers and other department advisors guidance
  • Support through phone or email for French and English customers (France, Luxembourg, Belgium, Switzerland, Canada, Ireland, and UK)
  • Project participation and delivery
Feb 2011Sep 2012

Computer Technical Advisor

Apple - Cork - Ireland
  • Resolution of technical issues regarding Apple computer products
  • Support through phone for French and English customers (France, Luxembourg, Belgium, Switzerland, Canada, Ireland, and UK)
  • Project participation and delivery to other technical departments
Feb 2010Nov 2010

Working Holiday Visa Australia

Sep 2010Oct 2010

Deckhand

Clipper Pearl - Broome - Australia
  • Cleaning & removal of pearl shell fouling
  • Cleaning and maintaining shell panels, ropes and other husbandry equipment
  • Cleaning and maintaining boat decks and all equipment
  • Performing multiple tasks to ensure the safe & correct function of the vessel
Feb 2010May 2010

Charity Collector

Blind Sporting Council - Perth - Australia
  • Charity collection for the Blind Sporting Council in Perth, Australia

Jan 2009Aug 2009

Customer Service technician and salesman 

Connexion - Lannion - France
  • Hardware and software repairing
  • Computer assembly
  • Presales advice to customers
  • Customers initiation and training ( hardware and software )
  • Monitoring of products returned to suppliers
Jan 2008May 2008

BTEC Project

Lycée Félix le Dantec
  • Private automatic branch exchange development and administration
  • Voice on IP interactive voice server development and administration

Education

20062008

BTEC Higher National Diploma 

Lycée Félix le Dantec
20042006

A ­Level 

Lycée Félix le Dantec

Skills

Network administration
OSX environement

Mac OS: 10.6, 10.7, 10.9, 10.10

Linux environement

Distribution: Mandriva

Windows environement

Windows XP, Vista, Seven, 8

Microsoft Office

Word, Excel

Development languages

C, C++, Perl, Bash

Languages

  • French: native speaker
  • English: fluent

Personal Interest

  • Music: keyboard / piano
  • Sport: windsurf, bodyboard, ski, snowboard
  • Photography