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Xavier Mariault

Technician with 6 year experience in technical and customer Support.

Work History

Apr 2016Actual

Level 2 Network Support Associate

Convergys/Netgear - Cork - Ireland
  • Supporting  companies regarding network maintenance
  • Customers presales guidances
  • Support through phone or email for French and English customers (France, Luxembourg, Belgium, Switzerland, UK and USA)
Jul 2015Oct 2015

Event Center Cleaning Agent

Queenstown Lake District Council - Queenstown - New Zealand
  • Responsible for the Council facilities tidiness
Sep 2012Nov 2014

iTunes Store Fraud Senior Advisor

Apple - Cork - Ireland
  • Fraud investigation on iTunes accounts
  • Customers and other department advisors guidance
  • Support through phone or email for French and English customers (France, Luxembourg, Belgium, Switzerland, Canada, Ireland, and UK)
  • Project participation and delivery
Feb 2011Sep 2012

Computer Technical Advisor

Apple - Cork - Ireland
  • Resolution of technical issues regarding Apple computer products
  • Support through phone for French and English customers (France, Luxembourg, Belgium, Switzerland, Canada, Ireland, and UK)
  • Project participation and delivery to other technical departments
Feb 2010Nov 2010

Working Holiday Visa Australia

Sep 2010Oct 2010

Deckhand

Clipper Pearl - Broome - Australia
  • Cleaning & removal of pearl shell fouling
  • Cleaning and maintaining shell panels, ropes and other husbandry equipment
  • Cleaning and maintaining boat decks and all equipment
  • Performing multiple tasks to ensure the safe & correct function of the vessel
Feb 2010May 2010

Charity Collector

Blind Sporting Council - Perth - Australia
  • Charity collection for the Blind Sporting Council in Perth, Australia

Jan 2009Aug 2009

Customer Service technician and salesman 

Connexion - Lannion - France
  • Hardware and software repairing
  • Computer assembly
  • Presales advice to customers
  • Customers initiation and training ( hardware and software )
  • Monitoring of products returned to suppliers
Jan 2008May 2008

BTEC Project

Lycée Félix le Dantec
  • Private automatic branch exchange development and administration
  • Voice on IP interactive voice server development and administration

Education

20062008

BTEC Higher National Diploma 

Lycée Félix le Dantec
20042006

A ­Level 

Lycée Félix le Dantec

Skills

OSX environement

Mac OS: 10.6, 10.7, 10.9, 10.10

Linux environement

Distribution: Mandriva

Windows environement

Windows XP, Vista, Seven, 8

Network administration
Development languages

C, C++, Perl, Bash

Microsoft Office

Word, Excel

Languages

  • French: native speaker
  • English: fluent

Personal Interest

  • Music: keyboard / piano
  • Sport: windsurf, bodyboard, ski, snowboard
  • Photography