·In Maersk Spain (2007), re-energized e-Commerce and Telesales Department by ensuring focus on small clients segment with annual profit of $213.4 mill in freight revenue and routes leadership. Built a client centric unit through reorganization of the Geography Sales coverage in Spain, Portugal and Morocco and mindset/behavioral changes. This resulted in performance of Export 107% and Import 130% to target and income in excess of budget of $76.3 mill.
·In Maersk Spain (2006-2004) create the department of Telesales for Spain, Portugal & Morocco managing a wallet of 26,000 clients across the three countries and the responsibility of generating a budget in freight revenue of $190.6 mill.
·Integrated Sales implementation within the Logistic portfolio services, creating an annual education plan and training execution, once the staffs well prepared volume and revenue for Airfreight, LCL, CHB and Drayage achieved at 106% vs. budget equal to annual profit of $16 mill.
·Restructured the e-Commerce department within Spain, Portugal & Morocco by establishing clear channel ownership for each client segment and clear accountability on the service delivery to Internal and External client functions. Results were e-Share penetration of 15.8% growth per year.
·16 staff – Sales and eCommerce Executive (Maersk Line).
·9 agency locations, 7 ocean ports, 2 container off-docks.
·Direct responsible for all eCommerce & Telesales activities in Countries.
·$305.7 mill in freight Liner revenues and 53,692 container moves per year.
·Responsible for planning, designing and coordinating eCommerce and Sales plan execution with countries sales office.
·Achieve e-share penetration of 90% for all Booking, Shipping Instruction and Web BL print transaction.