Summary of qualifications

 Accomplished health, development, and marketing communicator who specializes in transforming strategic ideas, branding concepts, advancement literature, and scientific or health information into accessible tools based on audience demographics. Combination of expertise in communications, project management and health information technology combined with experience in the federal marketplace, higher education, advancement and nonprofit organizations in several states and one university (Morehouse School of Medicine and Morehouse Medical Associates) fuels a desire to work in healthcare communications for an organization, preferably one that competes on excellence.

 

Recognized for expertise in:

 

Development Writing/Editing                                                      Business Ghostwriting

Health/Medical Writing/Editing                                                    Health Literacy

University and Healthcare Marketing                                           Writing for Audience Demographics

Education

Education

Bachelor of Arts Degree

Drake university
Aug 1988 - May 1992

Biology

 PROFESSIONAL EXPERIENCE

Work History

Sales Associate

carmax
Jul 2015 - Present
  • Sell new, used, and pre-owned automobiles through face-to-face interactions.
  • Sell automobile finance offers; gathering, documenting, and processing personally identifiable information and delivering pass fail results with professionalism.

Honda Certified Internet Consultant 

Carey Paul Honda, Snellville, Georgia
Apr 2015 - Jul 2015
  • Track, analyze, review, and report vehicle sales data, aggregating actual dealer costs, factory invoice, average price paid, and MSRP to later publish data on the web for new car buyers to retrieve and convert into guaranteed pricing certificates.
  • Build weblinks for SEO strategy and all facets of internet marketing including FaceBook, Instagram, Jun 2013 - Apr 2015 Feb 2011 - Aug 2012 2007 - 2011 Twitter, Pinterest, Google+, LinkedIn, YouTube, Yelp, and WordPress
  • Maintain awarded Honda Sales Certifications and status through ILT and CBT completed training, demonstrations, and exams.
  • Perform cold-calling and maintain a schedule of appointments meeting industry-recognized KPIs.
  • Sell new, used, and pre-owned automobiles through face-to-face interactions, automobile demonstrations while processing credit and finance applications.

Chief Business Development Officer / Capture Management

IT GURUS OF ATLANTA, LLC
Jan 2014 - Present
  • Identify and target federal market opportunities.
  • Establish realistic business and revenue goals.
  • Advise thirteen IT Professionals on preparing and negotiating Teaming Agreements while recommending new innovative federal marketplace approaches.

Previous Projects:

    • Lead Project Manager: Performed as Project Manager (10/2014 – 1/2015) contracting with Service Food, Inc. of Norcross, GA delivering a feasibility study and site assessment assessing a Systems Overview, Process Review for Key Business Areas, and SAP / CRM Project Schedule.
    • Formal boardroom presentation delivered to SFI’s executive staff and Finance, H.R. I.T. and Sales departments including findings and observations of their Systems Overview, CRM vTiger and Salesforce, Database cloud-based “re-seating”, and ERP SAP B1 implementation.
    • Led the project management team of 13 IT professionals both collocation and virtual team deployment.

Supervisor

Sears Appliance showroom
Jun 2013 - Apr 2015
  • Provide management and floor sales assistance on a broad inventory of appliances, parts, tools, and Sears online“ full-store” items.
  • Responsible for the safety and security of all merchandise and inventory, watchful of customers, employee's, unlocking/locking of bank bags, store safe, and making daily deposits.
  • Sustained high and consistent sales making the team the highest performing within the district. Successful at driving team performance, helped store manager hire and assess talent.
  • Implemented roll-out and implementation of the eHire system within 4 district stores, processing thousands of applications helping enhance and streamline a consistent and compliant staffing process impacting online applications, eHire Kiosk installation, interview schedules to onboarding processes. Met all regulatory requirements also compliant with Federal, State, local, and Sears policies.

Program Manager

Morehouse School of Medicine and MMA Clinical Enterprise
Feb 2011 - Aug 2012
  • Technical Writer of articles News magazines on radiology, imaging, oncology and nursing topics combining academic, journal-oriented information with a consumer magazine writing style.
  • Authored White Papers describing community need and MUST Ministries response for use in marketing, outreach, and proposals.
  • Served on MSMs Public Relations Committee wrote pieces to inform and involve the community in MSM Alumnis' strategic initiatives.

Program Manager - Communications / Human Resources

First Stone Credit Counseling, Dallas, Texas
May 2005 - Oct 2007

Developed, planned, and carried out policies relating to all phases of human resource activities, such as employment, compensation, labor relations, benefits, training, recruitment, and employee services by performing the following essential duties and responsibilities personally or through direct report supervisor. 

  • Wrote directives advising department managers of company policy regarding equal talent management/recruitment opportunities, compensation, and employee benefits.
  • Oversaw the manpower forecast to project employment needs.
  • Planned and conducted new employee orientation to foster positive attitudes toward company goals.
  • Consulted legal counsel to ensure that policies complied with federal and state law.
  • Authored company procedures regarding human resources policies and practices.
  • Developed and maintained a human resources system that met top management information needs.
  • Devised new forms to improve efficiency of workflow: i.e. developed a log book for tracking CD-ROM checkout.
  • Prepared various human resources reports for management.
  • Kept records of hired employee characteristics for governmental reporting purposes.
  • Oversaw the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
  • Kept records of insurance coverage, 401(k) plan, and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
  • Prepared employee separation notices and conducted exit interviews to determine reasons behind separations.

Program Manager - Communications / Human Resources
DSS, Inc. / Document Storage Systems, Inc., Juno Beach, Florida                              May 2005 - Oct 2007

Medical software development and systems integration corporation exclusively contracted with the Veterans Health Administration (VHA).

Campaigned, championed, and integrated over a dozen commercial medical software applications with VistA. Also, trained hundreds of VHA employees in the use of DSS, Inc. programs in conjunction and focus on the VistA CPRS system while meeting VHA cyber security requirements necessary to work within the VHA firewall. Followed industry standard iterative development practices and used rapid application development tools and techniques.

Software / Campaign

Group/Service Line

Decision Support

Innovian with DSS Surgery Anesthesia

Anesthesia Group

PreOp, IntraOp & PostOp support

IntrinsiQ Research – Intellidose VA

Oncology

Decision Support tool, complex orders

ProVation Medical

GI and GI Nursing

Customer Relationship Marketing

TheraDoc

ID Group, CDC

Infectious Disease Decision Support

Sage – RadWise VA

Radiology

Radiology Decision Support System

TeleCare Record Mgr. w/ treatment protocols

Nursing

Telephone triage mgmt. system

05/2005-09/2007, Document Storage Systems, Inc. (DSS) U.S. Federal Government Contractor / Southeast Regional Special Programs Manager, Juno Beach, FL, 40+ hours per week, $50,000/year plus commission: $60,000 car allowance, Per Diem Travel 75%, Rodney Neal, Supervisor, (561) 227-0207

 Provided On-Site Product/Project Management Services assisting the VHA’s IT, Educational, Clinical, and Administrative staff with challenges related to VistA/CPRS, JCAHO, CMS (HCFA), VHA Internal Rules & mandates and DSS, Inc. products, Mental Health Treatment Planner, Dental Record Manager, Release Of Information Software, DocManager, and others. Assisted with scheduled quarterly upgrades, and served as User Advocate and liaison.

 Experienced with advance knowledge and skills in Behavioral Health Service programs through professional development and experience including deployment of a fully integrated mental health suite inter and intra-disciplinary tool automating the process of behavioral providers producing an accurate, consistent, intra-disciplinary treatment plan and through attendance at professional conferences, symposia, and workshops, research and review of professional and peer reviewed journals, and best practices. Interpret and integrate significant developments in the mental health treatment plans tracking information in care plans that generated audit reports on patient locations, level of care, goals, problems and interventions.

 Prepare and present written strategies, reports, issue papers, memoranda, and analyses related to VA Patient treatment plans, multiple providers and locations, implementation of evidence-based programs, project management, and best practices. Prepare technical analysis and talking points used to brief VA administrative and clinical staff to prepare departmental support and briefings. Develop, implement, monitor, and track complex, technical action plans for implementation and prototype time-phased deployments. Disseminate written materials supporting and promoting the facility, staff, and regions vision to VA Central Office and research audiences. Prepare recommendations and analyses for program and agency leadership on public health wide-spread adoption and interfacing across all VA hospitals involving full integration into VISTA/CPRS.

 Analyze, evaluate, and develop program guidelines, goals, and components for VHA Atlanta Medical Center and VISN 7 in collaboration with Utah based TheraDoc programs’ active infection surveillance and antimicrobial stewardship tool as part of the VA’s infection control measures. Review requests for application and provided in-depth analyses on program elements, integrating best practices compatible with long and short-term infectious disease health policies and goals.

 CONDUCTED REVIEWS of HOSPITAL COMPLIANCE MEASURES with veteran administration staff, consistently evaluating daily clinical tasks, routines for speed, patient data accuracy, reliability and work-load reporting, where recommendations were made and training was implemented. Worked with various service line chiefs ensuring best practices, improving data quality to better support administrative planning and day-to-day decision-making at the facility level. Received and analyzed Office of Inspector General (OIG) reports and audits to determine the accuracy and identify areas of inefficiency. 

  • HIMSS conference presenter in '05, '06, and '07 demonstrating innovative medical record technology applications to meet the needs of those healthcare professionals pursuing health related systems for their practice. Demonstrated applications and interfaces specific to the VA's system VistA/Computer Patient Record System. Prepared, negotiated and maintained several facilities and one public lifecycle contract with the Birmingham Veteran’s Health Administration that generated a $400K estimated cost savings to the region VISN 9. The goal was accomplished by skilled qualitative assessments and improved program effectiveness while aggregating and analyzing all stated and unstated requirements defined in the SOW and requirements documentation.

AUTHOR

  • "Ongoing Authorization Methodology" (co-authored_ - 2013
  • "Blackberry Enterprise Server Hardening Using DISA STIGs" - 2010
  • "Common Criteria" training manual / SANS Institute - 2007
  • "Network User's Guide for the PC" - 1994
  • "Network User's Guide for the Macintosh Computer" - 1991
  • Portfolio of nationally/regionally published advertising/fundraising material - 2007-2012

Portfolio

testimonials

“It was a pleasure to work with Wendell White.  He has shown an enormous amount of talent in building relationships for the university.”

Nikita Richardson
Project Manager 
Morehouse School of Medicine

ADDITIONAL REFERENCES AVAILABLE UPON REQUEST