ITIL V3 Foundations certified IT specialist experienced in the management of ITO client objectives; driving business value from discovery, implementation and on boarding to IT maturity, continual service improvement and business value analysis.I am responsible for driving process improvements which align strategy and support the Operations team. I am active in the design of processes that improve efficiency and effectiveness to both service support units and client end user computing base.I work with IT leaders and business managers to improve existing processes, operational strategies and reduce roadblocks for internal groups impacted by change. My duties include communication management, process improvement and development, team leadership, project management, systems analysis, change control, surveying and reporting, effective communication and exchange with internal customers and external client business management. This role is viewed internally and externally as both a process expert and subject matter expert across multiple disciplines and I act as an internal consultant and advocate.
I have directly managed projects in the transition of Windows 7 and Office 2010 deployment. Revenues in excess of $100,000 were generated with the success of these 1-2 month quick projects. All project goals were achieved and in addition; the client's executive leadership recognized my ability to deliver on time, under budget and increase their customer satisfaction during the transition.