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Microsoft Windows Suite 2007/2010

Work experience

Aug 2008Present

Specialty Server

Blue Chip Casino, Hotel, & Spa
  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
  • Cultivates positive and enduring relationships with a diverse customer clientele
  • Resolves issues as needed and makes decisions to forward to appropriate management when necessary
  • Promptly follows up on all issues to ensure complete resolution and communicates all solutions to customers in a timely manner
  • Accurately and effectively utilizes MICROS POS system while maintaining all cash and media at registers
  • Manages dining area  by keeping orderly appearance and ensuring all supplies are stocked successfully
Jun 2007Sep 2008

Starbucks Cashier


  • Prepared orders and beverages to both Target and Starbucks brand guidelines
  • Provided prompt and professional customer service
  • Maintained clean and sanitary work environment during shifts
  • Assisted in other areas of the store when necessary such as restocking and organizing merchandise
Jan 2006May 2007

Food & Beverage Casino

Horseshoe Casino

  • Effective leadership skills utilized when promoted to train new hires in department
  • Provided prompt and courteous, professional customer service
  • Efficiently checked out guests using MICROS POS System via complimentary card, cash, or coupon system payments
  • Assured highest level of service and quality throughout shifts


Jan 2006Present

Associate's of Science

Purdue University- Calumet