Whitney Sullivan

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
Cultivates positive and enduring relationships with a diverse customer clientele
Resolves issues as needed and makes decisions to forward to appropriate management when necessary
Promptly follows up on all issues to ensure complete resolution and communicates all solutions to customers in a timely manner
Accurately and effectively utilizes MICROS POS system while maintaining all cash and media at registers
Manages dining area by keeping orderly appearance and ensuring all supplies are stocked successfully

Prepared orders and beverages to both Target and Starbucks brand guidelines
Provided prompt and professional customer service
Maintained clean and sanitary work environment during shifts
Assisted in other areas of the store when necessary such as restocking and organizing merchandise

Effective leadership skills utilized when promoted to train new hires in department
Provided prompt and courteous, professional customer service
Efficiently checked out guests using MICROS POS System via complimentary card, cash, or coupon system payments
Assured highest level of service and quality throughout shifts