Skills
Microsoft Windows Suite 2007/2010
Work experience
Aug 2008 - Present
Specialty Server
- Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
- Cultivates positive and enduring relationships with a diverse customer clientele
- Resolves issues as needed and makes decisions to forward to appropriate management when necessary
- Promptly follows up on all issues to ensure complete resolution and communicates all solutions to customers in a timely manner
- Accurately and effectively utilizes MICROS POS system while maintaining all cash and media at registers
- Manages dining area by keeping orderly appearance and ensuring all supplies are stocked successfully
Jun 2007 - Sep 2008
Starbucks Cashier
- Prepared orders and beverages to both Target and Starbucks brand guidelines
- Provided prompt and professional customer service
- Maintained clean and sanitary work environment during shifts
- Assisted in other areas of the store when necessary such as restocking and organizing merchandise
Jan 2006 - May 2007
Food & Beverage Casino
- Effective leadership skills utilized when promoted to train new hires in department
- Provided prompt and courteous, professional customer service
- Efficiently checked out guests using MICROS POS System via complimentary card, cash, or coupon system payments
- Assured highest level of service and quality throughout shifts
Education
Jan 2006 - Present
Associate's of Science
Purdue University- Calumet
