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Areas of Experience

  • InterConnect GSM/PSTN CDR billing.
  • CDR debiting and rating.
  • Application support and defect resolution.
  • Demos preparation and tutor.
  • Project Team leader.
  • Insurance Claim Management.
  • Roaming CDR billing.
  • Settlements and agreements management.
  • Analysis, design, and development.
  • Customization and implementation.
  • Client handling.
  • Oracle Database Design.

Projects by Sector


  • Telecommunication Administration and Billing System (TABS)
  • International Accounting Administration (IAA)
  • Collection and Recovery System (CRS)


  • Central Bank of Jordan Forms Automation (CBJFA)


  • SCT Banner Educational System (SCT)


  • Medex Management System Third Party Administration Claim Management (MMS)


To continue a challenging career in a reputable, fast growing, exciting and stable IT/Telecom organization, to provide timely and effective consulting, business and systems analysis, design and development. Moreover, to achieve targets.


6-years of experience in IT field, of which 2-years of experience in Oracle development, and 2-year of providing customer support, defect resolution, software analysis and design, and team leading in the Telecom, Banking, and insurance management Industries, and awarded twice for outstanding performance.

  • Tracked record of increasing responsibilities in systems analysis, development, and full lifecycle of development project management and leading
  • Hands-on experience leading all stages of system development, including requirements definition, design, architecture, testing, and support.
  • Outstanding leadership abilities, while managing, motivating and leading project team.
  • Proven record of working well under pressure, well organized, ability to work within a team, and perform multi-tasking functionalities.

Work experience

Sep 2006Present

Business Development Manager

Core Software Technologies (CoreTech)
  • Demos preparations and tutor.
  • Proposals & Quotations.
  • Marketing & clients’ research.
  • Liaison between clients and CoreTech teams.
  • Perform performance and strategic analysis and advices.
  • Focus the team on the tasks at hand or the internal and external customer requirements.
  • Coordinate team logistics and performing application and database analysis and design.
  • Communicate team status, task accomplishment, and direction.
  • Strategic, conceptual, analytical thinking and decision making.
  • Problem resolution in a team environment.
  • Adaptability and flexibility including ability to manage pressure, ambiguity and changes.
  • Planning & coordinating tasks and allocating resources.
Aug 2005Jul 2006

Systems Analyst

  • Gathering information about the business problems to be solved.
  • Review and verify functional and non-functional systems requirements.
  • Develop analysis UML modeling (use cases, activity diagrams…etc).
  • Assist in identifying project constraints and risks.
  • Act as a liaison between the client and the development team.
  • Participate in system testing to verify that the system meets client requirements.
Sep 2002Jun 2005

Developer & Technical Support Engineer

International Turnkey Systems
  • Analyze, design, develop and implement Telecom oracle forms & reports solution.
  • Provide product usage training to clients, and internal departments.
  • Diagnosis and troubleshooting systems and software.
  • Troubleshoots reported issues to determine the existence of defects.
  • Prepare reports on problems encountered and methods of resolution applied.
  • Troubleshoots product installation, resolving complex problems and defects.
  • Debug Applications software and programs.
  • Developing Oracle DB Procedures, Functions, Triggers, Oracle Forms and Reports.
  • Writing Technical Document and/or user manuals for the developed solutions.


Jul 1997Jul 2002

Bachelor Degree of Science

Al Zaytoonah Private University


Experience in CDR (PSTN, GSM) billing life cycle process. Knowledge of the Telecom Operators’ Different networks Call scenarios and types. Experience in Telecom operators’ Interconnect billing. Knowledge of the international tariffs, agreements and settlement process among operators. Understanding of the roaming concept and roaming charges settlement life cycle. Knowledge exposure to telex, telegraph and al-waseet, telephony services. Experience in designing and drafting solutions. Providing business and functional support for the Interconnect billing application. Performing requirements gathering, analysis and application designing. Writing technical and/or manual documentations including, SRS and SDS. Developing analysis UML models and Designing the database ER-Diagrams. Performing database and application design, including database modeling and GUI design. Providing product usage training to customers and internal departments. Performing application testing and QA including functional and logical testing.
Leadership personality and well organized. Ability and welling to work within a Team and/or independent. Ability and welling for continues traveling when required. Good presentation, communication, and interpersonal Skills. Self-motivated, self-independent, and ability to work under pressure. Having an U.A.E and H.K.J Driving license. Bilingual speaking, writing, and reading (Arabic – Native, English – Work Experience). Married and having one child.
Building Internet Application I (Oracle Forms 9i). Telecommunication Administration and Billing System TABS. Time Management. ISO Awareness. Introduction to Oracle 9i SQL. Oracle 9i PL/SQL Programming Units. Introduction to UNIX. Programming in C++.