William Shea

Summary

WILLIAM P. SHEA 39 Deanna Road Brockton, MA 02302 Cell: (781) 901-3339 Day: (508) 583-8723 wpshea56@comcast.net CAREER SUMMARY: Telecommunications Support Technician with over 15 years of experience coordinating installation, maintenance, and networking projects in the financial, manufacturing, and public utility sectors. A customer-driven leader, recognized for retaining flexibility in rapidly changing environments. Holds demonstrated success securing deliverables on time, within budget, and to specification. Background includes an extensive technical skill set and high-visibility positions with Siemens/Rolm Corp. AREAS OF EXPERTISE: Business Analysis Vendor Relations Effective Communication Account Management Strategic Planning Operations Management CORPORATE CONTRIBUTIONS: Managed the relocation of more than 500 employees to a main site. Oversaw the replacement of T1/D3 D.I.D. trunks with new ISDN trunks. Liaison between middle management and senior management, translating complex, technical terms. PROFESSIONAL EXPERIENCE: Keane Inc. 2006-Present Telecomm Specialists Maintained Avaya switches and Nortel option 61 and 11. Project Manager for relocation of offices in California and Maryland. Maintained Callpilot voicemail systems. Installed Enterprise dialing network for Company World Wide. Facilitated phone installations for new hires and transfers MASS. FINANCIAL SERVICES 1999-2005 Senior Voice Communications Analyst /Project Manager Maintained Avaya S8700 switches, remote switches, and networks. Acted as system administrator on Audix and Octel voicemail systems. Facilitated phone installations for new hires and transfer personnel. Ordered Avaya/Octel equipment replacement parts. Assisted with daily telecom changes and system monitoring processes. Project Manager for the move of 750 employees from are Call Center to 500 Boylaston Street site SIEMENS/ROLM COPRP. 1989-1999 Installation Specialist Led turnkey/software/hardware/peripheral equipment installations and phone system upgrades. Handled procurement procedures and tracked orders to ensure prompt delivery. Coordinated with clients to identify and resolve technical issues. Secured compliance with environmental regulations. Earned membership in the President s Club. Prior Experience With the U.S. Army TECHNICAL SKILLS: Avaya system admin Audix Voicemail maintenance and Octel Maintenance LAN/WAN Configurations Hicom 9006/9200 Siemens 9200 Octel 250-350 CBX/Data Maintenance T1/D3 Installation Trunk Transmission Testing Electronic Switching System

Work History

Work History

Senoir Telecomm Analyast

Keane Inc.