Field Support Specialist 3
Sole technical lead for technical support related to mid/large scale creative agency within RR Donnelley, Inc. Lead technical consultant for relational database application design and implementation. Provide leadership and expertise in designing workflow for Enterprise Content Management, Digital Asset Management and user experience management. Provide training support and development for new employees on related systems. Provide leadership and guidance for local senior management, as well as overall corporate senior level managers on activities at site.
Developed a strategy to replace manual process for UNICEF with relational database solution that provided input and export reporting for divisions and partners on three continents with high up-time usability. Provided design oversight and implementation assistance to drive the project through to completion with outstanding results. Cited by the program director for UNICEF fund raising operations as the most impactful person on the project, directly responsible for the resulting success and reduced costs.