Heather Wolfe Hall

Heather Wolfe Hall

Learning & Development

Portfolio Samples

Work experience

Work experience
Nov 2012 - Present

Sr. Lead Multimedia Course Developer


CenturyLink Inc. is the third largest landline operator. The Company provides a range of communications services, including local and long distance voice, wholesale network access, high-speed Internet access, managed hosting and collocation services, other data services and video services.The Regional Markets Group provides products and services to consumers, small to medium sized businesses and regional enterprise customers.

  • Managing a team of contract instructional designers to stand up CenturyLink Sales University. 
  • Developing new hire and continuing education curricula (ILT (CAI), V-ILT, WBT/CBT, and blended solutions) to support the sales and service functions for the Business Technology Sales organization.
  • Current authoring tools include PowerPoint, Captivate 6.0/8.0, Articulate Storyline 2, SnagIt, Oracle UPK, Brainshark, PowToons, Flash, Muse, and in-house Dynamic Web Template (DWT). 
  • Work stream and collaboration tools include SharePoint, DocShare, Salesforce.com (and Chatter), and corporate intranet.
  • LMS platform: SuccessFactors.
Nov 2012 - Present

Lead Multimedia Course Developer

Managing a team of contract instructional designers to stand up CenturyLink Sales University. Developing new hire and continuing education curricula (ILT (CAI), V-ILT, WBT/CBT, and blended solutions) to support the sales and service functions for the Business Technology Sales organization. Current authoring tools include PowerPoint, Captivate, Articulate Storyline 2, SnagIt, Oracle UPK, Brainshark, PowToons, Flash, and in-house Dynamic Web Template (DWT). Work stream and collaboration tools include SharePoint, DocShare, Salesforce.com (and Chatter), and corporate intranet. LMS platform: SuccessFactors and previously TEDS.
Apr 2012 - Oct 2012

Sr. Instructional Designer

Carley Corporation

Carley Corporation provides custom-designed training solutions to improve human performance for  customers including all branches of the DoD, the federal government, and international organizations. Specializing in large scale, complex programs where learning and performance results are critical, Carley produces training systems, simulators, courseware, software, and electronic classrooms.

  • Contract through Modis, Inc.
  • Developed design specifications documents, storyboards, assessments and interactive multimedia instruction (IMI) courseware for CSX Intermodal Terminals to support the rollout of a new terminal operating system. This project was a low-bandwidth software simulation solution authored in Captivate 5.5 and delivered in both HTML (for LMS deployment) and PDF (for external deployment) formats.
  • Interpreted front-end-analysis (FEA) data provided by the Naval Air Warfare Center Training Systems Division (NAWCTSD) to develop a comprehensive Instructional Media Design Plan (IMDP), including Lesson Design Strategy (LDS) documents and VISIO flows. 
  • Created storyboards and assessment questions for a Marine Aviation Command and Control System (MACCS) interactive courseware (ICW). 
  • Designed and developed training for technology-delivered instruction (CBT, WBT, electronic performance support, ILT/CAI, MST, etc.).
Oct 2011 - Apr 2012

Project Manager II - Community Banking Solutions


FIS™ is the world’s largest global provider dedicated to banking and payments technologies, and is ranked in both the Fortune 500 and S&P 500 Index. FIS has also been named the No. 1 overall financial technology provider in the annual FinTech 100 rankings. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 100 countries, employs more than 32,000 people worldwide, and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Business Line: Community Banking Client Solutions (HORIZON and Bankway core banking solutions)

  • Managed all aspects of the software implementation training project including defining scope, developing the training plan, securing and scheduling required resources, developing training briefs, constructing project plans, communicating status, issue resolution, and measuring and analyzing results.  Managing 12 or more concurrent projects for two core solutions and associated co-implemented products of 6 - 12 month duration. 
  • Conducted training approach presentations during the sales cycle to demonstrate value added and close sales. 
  • Modified the training approach as necessary to continually improve training content and delivery.
  • Managed all aspects of the Learning Management System including client setup and orientation, course/item creation, class/offer scheduling, eLearning deployment and testing, report creation and distribution, and billing. 
  • Assisted in the design of  eLearning and instructor led training modules.
  • Created job aids and tools/resources (online, print or other) to supplement training.
  • Provided quality assurance review for eLearning modules, training materials and client communications.
Oct 2008 - Oct 2011

Sr. Instructional Designer - Community Banking Solutions

  • Multi-media eLearning Development – Developed robust eLearning modules for client and internal training and using a variety of authoring tools, including Captivate CS4, Articulate (Presenter, Engage, Quizmaker), Dreamweaver and FLASH;
  • Client Learning Liaison – As the single point of responsibility for the success of the implementation training program, developed a consolidated education plan and monitored the execution and results of the plan for all newly implementing clients;
  • Instructional Design – Responsible for all aspects of instructional design and development (Needs Assessment, Strategy, Scope, Documentation, Development, Implementation, Evaluation and Improvement) for ILT (classroom and virtual), eLearning (CBT and WBT), and materials (job aids, reference, training guides, workbooks/activity scripts);
  • Internal Training – Created and conducted a variety of Train-the-trainer sessions (via WebEx and self-paced modules) for internal resources;
  • Learning Management System Implementation and Administration – Responsible for all aspects of LMS implementation and administration including client setup and orientation, course/item creation, class/offer scheduling, eLearning deployment and testing, report definition, generation and distribution, and billing; and
  • Database Management and Administration – Created and documented workflow, internal processes and procedures, and a variety of custom MS Access front-ends and Virtual Studio Reporting tied to SQL Server back-end (including training administration, fulfillment, and financial project administration), providing reporting consistency, risk revenue statistics, process efficiency, and leveraged administrative resources. MS Access 2000 - 2010 and SQL Server 2005.
2002 - 2008

Training Administrator

Anthony & Sylvan

Anthony & Sylvan Pools has been America's premier in-ground swimming pool and spa builder for over a half a century. Over 370,000 customers throughout the US have trusted Anthony & Sylvan for their swimming pool needs. In addition to in-ground pool and spa design and installation, Anthony & Sylvan provides renovation and modernization services, as well as retail sales and service centers in each of its markets.

  • Designed and maintained company-wide intranet, to promote corporate culture and knowledge management initiatives.
  • Managed all aspects of the training function, including design and production of training curricula and materials, arrangement of travel and accommodations for training participants, as well as catering and entertainment during training events.
  • Responsible for all aspects of office management, accounting, purchasing and facility management.
  • Soft-skills and technology trainer, including communication, time management and organization, business writing, and MS Office suite applications.
  • Conducted and analyzed market research for third party rental of training facility.
  • Designed and produced print advertising materials and website.
  • Authored, edited and published quarterly employee newsletter and monthly LEAN/Kaizen update newsletter in print and online.
  • Created and maintained company-wide Access databases to track multiple initiatives, including: corporate sales pricing structure; training and development records; service and warranty activity; and vendor relationships.
  • Created and maintained a Construction Manual to introduce consistency and best practices nationwide to ensure compliance with federal, state and local requirements; and an Institute Operations Manual to govern all training-related activities.
  • Created an in-house Learning Management System:  job analysis, core competency identification, training curricula development, and tracking system.
  • Maintained and updated facility technology, including CISCO and ShoreTel VOIP systems, print-file servers, and other technology as necessary.

Key Accomplishments:

  • During my first year with the company, attrition was reduced by 28% among the sales/design force as a result of improved new hire Design Consultant training, and customer service satisfaction ratings improved 42% as a result of the development of a Project Manager training program and construction process improvements.
  • Proposed, planned and managed opening our corporate training facility to third party renters during the off-season for our internal training programs.During my tenure, third party rental occupancy and revenue increased by 250%, and I was able to negotiate several program expansions with key clients (including the London JAA).
  • Received the Kaizen of the Month Award (October 2006) for innovations in knowledge sharing technologies and techniques.Creation of a Training Portal on the company intranet site improved knowledge access (to SMEs, data and best practices) to significantly reduce customer response time, and decreased the amount of time needed to complete orientation modules by converting them into an online interactive format.
2001 - 2002

Engineering Division

Sparton Medical Systems
  • Managed several projects for the medical engineering division.  Directly responsible for purchasing and procurement, cost accounting and inventory control.
  • Served as technical writer and editor for Engineering Bids and Proposals, Engineering Status Reports, and HR Policies and Procedures.
  • Performed payroll interface and executive adminstrative responsibilities.
1996 - 1999

Business Manager - Corporate Trust Services

SouthTrust Bank, NA
  • Responsible for all aspects of financial administration, reporting, purchasing and executive support
  • Revised fee schedules with a focus on maintaining consistency in billing practices
  • Created a Microsoft Access database and a network of shared files to track business development initiatives
  • Coordinated Department Relocation and Voice Communication configuration
  • Served as Year 2K facilitator for Business (Disaster) Recovery Planners Team
  • Audited Accounts for compliance with governing documents and state law
  • Handled personnel and absentee reporting for 30 staff members
  • Served as Secretary on the Corporate Trust Services Committee
  • Acted as In-house Technology Trainer




  • Secondary Education ~ Language Arts with a Minor in French
  • Who’s Who Among Students in American Colleges and Universities
  • Omicron Delta Kappa - National Leadership Honorary


Walden University

Ranked among the top 10 largest online graduate programs for business by U.S. News & World Reportand Financial Times.

The School of Management’s M.B.A. program focuses on four key areas: reflective business leadership and management practice, business processes, specialized practice, and capstone courses. The program provides students with a solid grounding in leading-edge management, economics, and marketing strategies and practices, with specializations in areas critical to success in today’s competitive business environment.

The Knowledge/Learning Management specialization helps students learn to leverage an organization’s internal knowledge more effectively - transfering knowledge from one individual or department throughout the entire organization to encourage creativity and innovation. They also discover how to design a custom knowledge management strategy that is functional, adaptive, sustainable, and timely. 



LMS Implementation and Management

GeoMetrix - Training Partner (Client-facing) SuccessFactors (internal)   Managed the LMS implementation and administration, including: Project Planning Client Communications Internal Communications Internal Training:  Instructors, Administrators, Reviewers (client care/support staff), Project Management Organization, and Executive Management Data Mapping and Validation Business Model Adaptation and Alignment Course Catalog Development Technical Troubleshooting and Support  

Database Administration

MS Access 2000 - 2010 SQL Server 2005 Visual Studio   Database Design & Architecture Administration and Security Analysis and Optimization  Develop and Deploy Frontend Applications Manage Data, ODBC Connections and Interface Report Design:  Graphic, Text-based/Delineated, and Export  

Project Management

Currently studying for PMP Certification and compiling project portfolio. 

Instructional Design

Authoring Tools: Adobe eLearning Suite (CS4 and 5.5): Captivate, FLASH, PhotoShop, Soundbooth, Dreamweaver Articulate Studio:  Presenter, Engage, Quizmaker  (Articulate5 ~ Articulate09) and Articulate Storyline PowerPoint (2000 ~ 2010)