Accomplished operations leader, manager and consultant with demonstrated record of improving processes, growing revenue and increasing profitability. History of exceptional results through innovative, people-focused leadership. Strategic and operations success through expertise in managing staff and line functions. Proven ability to improve efficiency and profitability through commercialization of shared resources. Respected and effective builder, mentor and coach of high-performance teams. Ability to bring out creativity and performance in others.
Feb 2008 - Present
Providing professional services and executive constulting services to HCL-Axon's clients in the US. Leveraging my utilities business expertise to create value for US utility companies. Assignments include benefits realization from major information technology investments, managing change control and an executive reporting and management information project.
2007 - Jan 2008
Freelance change management consulting in the energy and utility industries. Additionally, providing executive private client consulting to clients in the gas and gravel extraction business in South Western Colorado.
Feb 2006 - Mar 2007
Managing Director Revenue Cycle
Directed 700 employees and managed $89M budget in leadership of utility revenue cycle operation for this $11B gas and electric utility. Oversaw meter reading, field collections, billing, credit & collection.
Mar 2005 - Feb 2006
Managing Director Enterprise Process Management
Managed staff of 30 and $4M budget, providing direction for the development and deployment of the company's quality initiatives, including process design, results monitoring and a corporate benchmarking strategy. Assured deployment of the corporate e-learning strategies and the effective use of corporate employee recognition. Provide planning and performance reporting services and an effective employee communications strategy within the Business Systems Unit.
Feb 2003 - Mar 2005
Managing Director Planning, Process & IT Strategy
Developed and administered business planning process and a systematic approach to reviewing business strategies, objectives and results across all business units. Championed Xcel Energy's corporate-wide quality management system. Coordinated the preparation and publication of the corporate information technology strategy.
Oct 2000 - Feb 2003
IBM Global Services
Ensured effective business solutions were implemented for the benefit of Xcel Energy and IBM in shared services, finance, supply chain, HR and legal services. Assigned to Xcel Energy to lead a transformation effort to reduce cost, increase efficiency and engender commercial thinking in the shared services area. Managed $40M budget.
Feb 1999 - Sep 2000
Managing Director Shared Services
Managed 350-staff division and $100M budget for this $6B utility, leading Shared Services business unit. Responsible for aviation and travel services, human resources, financial services, information technology, corporate real estate and facilities management, supply chain, and corporate communications.
May 1998 - Feb 1999
Capital Projects Manager
Identified and assessed potential merger and acquisition targets, developed the corporate organization structure and defined business units sharing the experiences from UK deregulation.
Apr 1993 - Apr 1998
Corporate Planning Manager
Yorkshire Electricity Group plc
Managed staff of 15 and $3M budget for this $5B utility, providing all corporate and business planning processes and an effective management accounting activity. Supported the executive team and the board of directors in corporate strategy. Worked closely with investment bankers on strategic options and M&A activities.
1980 - 1984
Leeds Metropolitan University
CPA ACMA FCIS