Highly collaborative, senior Information Technology leader with exceptional track record delivering custom and packaged technology solutions to solve specific business problems. Expert in the processes of Information Technology delivery including project and program management, application and project portfolio management, and budgeting and allocation of costs. Key areas of expertise:Business Intelligence CRM Work Management VOIPProject Management Program Management PMOProcess Reengineering Enterprise IT Architecture
Nov 2008 - Present
Lead Information Technology projects and processes for clients in diverse industries. Selected Accomplishments: • Guide a large US Public Consultancy through Business Case, Vendor Selection and negotiation, and project planning for a 30 site VOIP project including 4 regional Call Centers. • Guide a large regional bank through vendor selection process for an 85 site VOIP implementation using score cards and decision matrices. • Analyze current mobility contracts with three vendors and prepare business case and selection criteria for consolidation to one national vendor. Negotiate mobility contract with single vendor reducing cost and simplifying support relationships. • Plan migration to Google Postini for scanning and filtering inbound mail for viruses, spam and content violations, and encryption for outbound mail. • Implement Postillion telephone banking IVR. Manage integration to Jack Henry core financial systems.
Nov 2007 - Oct 2008
Anthony & Sylvan Pools
Managed Information Technology and Telecommunications for Largest US Builder ($200M) of residential custom concrete swimming pools. Scope of responsibility included team of 8 professionals, budget of $4M, application development and support, packaged implementations and upgrades, help desk, and asset management for 500 users, 40 server data center and 55 node wide area MPLS network. Managed vendor relationships for all hardware, software, telecommunications and support. Selected Accomplishments: • Built a high energy team of IT professionals focused on the customer. Implemented help desk software for problem resolution and asset tracking. Achieved a 36% increase in productivity. • Consolidated multiple mobility vendors into one contract with a national provider, reducing costs and simplifying relationships. • Delivered BI applications and processes for campaign management Linked external WEB partners to SalesLogix (CRM.) Reduced WEB advertising expenses by 50% through identification and elimination of ineffective investments in purchased keywords and banner ads. • Delivered low cost work management solution to support pool construction and field service. Increased field productivity by 25% through optimized planning and scheduling of field service appointments. • Designed WEB warranty interface to improve response to customers and create “self service” for common warranty issues. • Implemented and managed vendor for ADP outsourced Payroll. • Planned server virtualization strategy.
Nov 2000 - 2008
Director of Business Process Change
Anthony & Sylvan Pools
Led re-engineering of pool design and construction processes, adopting the use of MS Visio for creating designs and subsequent construction drawings. Re-designed sales and marketing and lead management processes using SalesLogix CRM. Integrated internal processes to outside electronic partners for effective lead flow. Designed and delivered low cost Business Intelligence applications providing Key Performance Indicators for marketing, sales and pool construction. Selected Accomplishments: • Delivered Business Intelligence platform using MS SQL Server, integrating disparate data from legacy, custom and packaged applications. Created key performance measures redefining operational and strategic management. • Re-engineered design, bid, sale, pricing, contract and construction of swimming pools. Delivered low cost ERP solution supporting new design. Achieved cost savings, productivity improvements and increased customer satisfaction. • Engineered change from hand drawing of pool proposals to Visio based tool that captures design dimensions and delivers customer design and construction drawings based on common design data, archived electronically. • Designed and delivered a world class, high performance, MPLS Wide Area network (55 locations) supporting Voice and Video over IP. • Designed and delivered ShoreTel VoIP telephony creating a single system image across all locations. Generated 40% reduction in annual telecommunication costs. • Implemented PolyCom video conferencing reducing travel costs by 75%. • Developed virtual internal call centers for lead management. Delivered processes and tools for evaluation and monitoring of agent effectiveness using SalesLogix and SQL Server. • Created PMO processes and tools to provide oversight of IT initiatives and mange client demand for resources.
Mar 1996 - Nov 2000
Created Enterprise Architecture function for large northeast utility with 10,000 users at 100 locations across the state of NJ. Led the application and data architecture groups, created guiding principles and established architectural domains representing each major function including; Customer Service, HR/Knowledge Mgmt., Finance/Asset Mgmt., Work Mgmt., Generation, Transmission and Distribution, Energy Resources and Trading, Gas & Electric Service, Desktop and Document Mgmt., WEB/E. Commerce, and Data Management. Designed and implemented Program management strategies to manage the full SDLC for all business applications (excess of 500.) Having portfolio program management in place, led transition of Information Technology Group to a service organization. Formulated financial strategies to isolate support costs for each group of applications designing and implementing a charge back strategy based on the cost to maintain applications. Instrumental in the implementation of the Catalyst Design methodology and the formation of the PMO. With team of Business Application Architects provided leadership on all project initiatives including: • BI “Management Reporting” service for all lines of business utilizing SAP’s Business Warehouse. • SAP Finance and HR implementation. • Business Intelligence applications using Cognos and Sequent. • CRM applications – SalesLogix. • Custom Radio Dispatched Work Management Applications. • Transformer Oil Analysis. • Mapping applications. • Outage identification based on ANI.
Mar 1994 - Mar 1996
IT Development Functional Manager
James River Corporation
IT Development Manager responsible for Client Server Development and E-Commerce functional areas. Led group consising of 30 Development professionals and comprising multilpe varied project teams. Responsbilities included client liason, prioritization of resources, high level project and integration management, strategic planning, IT development process design/re-design, Business Process Engineering.
Feb 1991 - Mar 1994
Manager Executive information Systems
Bantam Doubleday Dell Publishing
Developed and deployed Executive Information and Decision Support initaitves company wide.
Oct 1987 - Apr 1991
Sr. Applications Consultant
Feb 1986 - Oct 1987
Director of Financial Reporting
Kraft General Foods
Jun 1981 - Feb 1986
Cost Engineer/Overhead Analysis/Finanacial Planning
1979 - 1981
University of Michigan - Stephen M. Ross School of Business
1976 - 1979
IT Information Technology Business Intelligence Data Warehouse VOIP "Voice Over IP" CRM customer Relationship Management Process Engineering PMO Project Management Office Application Development Manage Direct SalesLogix ShoreTel Work Management TSI Postillion IVR SAPBW SAP BW Enterprise Architecture Telphone Banking Earned Value Program Management Data Center Support Center Help Desk WEB Portal Banner Ad Keyword Warranty System ERP Enterprise Resource Planning MPLS A&T SQL Server ETL Extract Transform Load Telcommunications Software Call Center Lead Flow E-Lead Sales and Marketing E-Commerce B2B Lotus Notes EDI Gentran Cognos Focus OLAP EIS DSS Utility Electric and Gas Publishing Consulting Data Managment Application Architecture Construction production planning and scheduling optimization publishing consumer products semicondustors Utility Service Corp AirClic ADP