Bachelor of Science
1997 - 2002
Portland State University
To be an Asset Manager with a reputable property management firm located in Portland, OR.
Principal Broker License ID# 200402128
General Contractor License ID# 192746
◆Marketing plans, production plans, sales forecasts and budgeting plans. Follow federal and state laws and regulations concerning employees, and to file Social Security and wage reports for each employee. Creating advertising campaigns, social media campaigns and face-to-face marketing events, networking, direct sales. Identify problems, make decisions and interpret results accurately in order to streamline systems and processes.
◆ Realty Operations Manager: Writing contracts, contract negotiations, local market knowledge, and comparative market/home valuation analysis. Agent management, lead distribution, agent on and off boarding, and compliance management, recruiting, training, and evaluating employees. Lead and manage the brokerage by setting the tone and work atmosphere; effectively communicate expectations while coordinating team efforts and step in to resolve conflict. Develop employee processes and delegate responsibilities and timelines for maximum optimization of employees’ time. Recruit and Staff the office appropriately. Ensure all company policies, procedures and practices comply with applicable state and federal laws, rules and regulations and represent business best practices. Generate continual reports to set and accomplish goals, manage budget, forecast, plan projects and provide regular and timely reporting on progress towards business goals. Ensure the brokerage is on track to meet its financial goals. Interact on a regular basis with the Regional Director of Operations and General Managers. Manage and mitigate employee relations in order to resolve internal conflict. Problem solve to overcome any obstacles that may arise. Implement team conferences, training, and meetings to ensure cooperation across all brokerage lines.
◆ Property Management Office Manager: Extensive knowledge of leasing contracts, disclosures, legal & financial aspects, tenant/owner rights. Oversee evictions, posting notices, coordination of HOA initiated inspections, correction of CC&R violations. Advertise vacancies daily and monthly, show properties, move-in/move-out, perform quarterly property inspections. Sole administer of leasing and maintenance of 80+ rental homes and apartments throughout the Portland metro area. Coordinate maintenance & vendors, generate work orders, estimate repairs, assist with vendor accounting. Assist with remodel and upgrades, including energy & water efficiency, provide 24 hour on-call phone support. Create custom marketing pieces, print and periodical advertising, internet advertising, prospect mailings. Production of unique property brochures, custom interior/exterior community photos, virtual tours, create dedicated websites.
◆ Property Manager (Un-licnsed): Supervised staff of 6 employees at 365 apartment community. Processed payroll, which included reviewing time sheets, maintaining vacation/sick time records. Maintained all employee files. Conducted annual performance reviews, including developing performance criteria. Maintained yearly budget. Conduct monthly reports which consist of analyzing and presenting on current financial position for capital projects. Maintained all resident files.Responsible for approving and denying all prospect applications. Conducted move-in and move-out and semi-annual inspections. Professionally handle resident issues or concerns. Designed, organized and lead company-wide meetings, as well as company-wide training programs on topics such as Fair Housing and Customer Service Excellence.