Leader, Manager, and Consultant … Problem Breaker
Expert in domestic and global Customer Service Operations…from designing and launching service concepts for High-Tech Start-up companies to leading multibillion dollar Technical Service Businesses.Known for building and managing top-notch service teams…from small expert teams to several hundred field service engineers and support staff.
Demonstrated track record of success in aftermarket services…increasing revenues and cutting cost, while improving customer satisfaction.
Six Sigma Black Belt.Multicultural experience from living and working in the USA, South America, Europe, Asia & Australia. Several languages.Dual Citizenship.
·Integrated, consolidated, and streamlined several service organizations as a result of three different business acquisitions and mergers---multimillion dollar savings.
·Conceptualized and established a technical service organization from zero to a fully functional support business---providing 2nd and 3rd level services to resellers.
·Transformed manufacturing support units (mainly warranty transactions) to profit center models---sustained business, recurring revenues, and higher margins.
·Led a global, virtual team of approximately fifty Six Sigma Black Belts and Master Black Belts to improve service operations---several 100 million dollar savings.
·Initiated and managed a services business development program, emphasis on value added service offerings---resulting in $10M business in less than one year.
·Restructured and improved structure and processes for a $180M worldwide service business---resulting in higher margins and improved customer satisfaction.
·Designed and launched world-wide service concept for start-up company---paving the way to successfully market their software applications.