Wendy Klock-Johnson

Assistant City Clerk

Work History

Work History
Feb 2009 - Present

Assistant City Clerk

City of Sacramento
  • Clerk to the standing committees of the City of Sacramento City Council; support Clerk to the Sacramento City Council, and ex-officio Clerk of the City’s 34 Boards and Committees.
  • Management and daily oversight of the following business service areas: Elections, Records Management, Boards and Commissions Administration, Agenda Production, and Regulatory Compliance & Filings. Direct supervision of 12 staff members, 10 volunteer positions.
  • Manages media relations and inquiries for the members of the City Council and Office of the Clerk. Serves as relief Public Information Officer for the City Manger’s Office.
  • Provides technology support to Offices of the Mayor & City Council, Office of the City Clerk, the City Auditor’s Office, and Office of the Independent Budget Analyst.
  • Implementation Team Lead and Business lead of the City’s Digital Content Management System. To date over 8.7 million city records, dating back to the late 1800’s, have been migrated to the digital repository, including over 1 million records in the public facing online record library.
  • Citywide Initiative Project Management of, including:
    • Agenda automation, resulting in a $65K annual savings to the City Clerk’s Office.
    • Citywide Records Management Program, resulting in the appropriate dispositioning of over 250K records for an ongoing off site storage cost savings of $46K to date, streamlined processing of over 3500 public record requests annually.
    • Social Media Initiatives, including use of social media during legislative meetings to provide immediate updates of the meeting to the public.
    • Electronic Filing System for Economic Disclosures – Program has been implemented and is entering it’s second filing period. Filing errors have been reduced by more than 60% and deadline compliance increased by over 55%.
    • Board and Commission Application Processing, implemented a digital acceptance process for board and commission applicants. The new process has reduced the application process by two weeks and we have realized a staff time savings of .5 FTE.
    • Volunteer and Return to Work Program, created 10 positions filled with volunteers through the Sacramento County Community Work Experience Program to provide professional work experience to displaced workers.
May 2009 - Nov 2009

Interim Public Information Officer

City of Sacramento
  • Developed strategic internal and external communication plan for $43M budget shortfall, and subsequent labor negotiations and employee layoffs.
  • Prepared speaking points for City’s executive team, including Mayor and Council Members on a variety of topics from Homelessness to Grand Jury Inquiries into the City’s Business.
  • Coordinated and held several press conferences and interviews that resulted in over 40 media notices (at local, state, and national level) during six month time period.
  • Oversaw use and approval for use of City’s Logo, and other marks.
  • Provided supervision and guidance to department level media and communication specialist staff.
* Position Held Concurrently with Citywide Records Manager position, continue to serve as backup and resource to the City’s Media and Communications Officer.
May 2005 - Feb 2009

Information and Support Manager

City of Sacramento
  • Clerk to 10 development related boards and commissions including the City's Planning Commission, Design Review Commission, and Preservation Commission.
  • Management and daily oversight of the following business service units: Agenda Management, Administrative Support Group, Budget & Finance, and Information Technology. Including the direct management of 23 people and budget management ($1.2M)
  • Served as the departments filing and records manager coordinator; and public information coordinator.
  • Project Management of:
  • Paperless agenda process for development boards and commissions resulting in a staff time savings of 11 hours per month, and supply cost of $29K annually.
  • Selection and appointment of new board and commission members developed new member handbook and orientation.
  • Historical Record Preservation Program, identified and preserved over 100K development records for transfer to the City's Center for Sacramento History.
  • Customer Experience Program, designed to improve the way our units do business with internal and external customers. Streamlined the department's Public Record Request process resulting in an average reduction of customer's wait time by 3 days and a reduction of CPRA extensions by 49%
  • Managed the Department’s media relations and inquiries. Including a community outreach campaign regarding change in FEMA guidelines resulting in a building moratorium.
  • Responsible for development of all department published media including a quarterly community newsletter, over 100 forms and information sheets, and 70 informational handbooks and brochures. 
Jan 2002 - May 2005

Supervising Dispatcher - Communications Training Coordinator

City of Sacramento
  • Administration of the Public Safety Dispatch Academy. Including the development of several training courses: 120 Hr Basic Public Safety Dispatch Academy (3 units), Oversaw training program for law enforcement public safety dispatchers. 280 Hr Advanced Public Safety Dispatch Course (4 units), in addition to a variety of other law enforcement/public safety courses and seminars.
  • Developed training textbook for basic academy and practical application testing modules.
  • Developed and implemented statewide training course through the California Commission on Peace Officers Standards and Training (POST).
  • Managed and maintained academy and recruit testing and training records. Serving as custodian of records and court liaison for the training section of the Sacramento Police Department.
Feb 1998 - Jan 2002

Public Safety Dispatcher I, II, III

City of Sacramento

Dispatcher I & II

Received emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determined nature and priority of calls. Dispatched police units to routine and emergency calls for service.

Dispatcher III

Day to day first line supervisory responsibilities including administrative duties: managing time cards, time off requests (including annual shift and vacation bid process), and daily shift scheduling; critical decision making during crisis and emergency police situations. Responsibilities included counseling personnel, completing annual and probationary evaluations, staff mentoring, initial and remedial staff training and skill development. Responsible for reviewing incoming emergency phone calls from citizens for quality assurance. Developed and implemented performance improvement plans for staff. Responsible for reviewing and revision of existing general orders and department directives. Represented and participated in Police Department sponsored community meetings.



Master of Arts

National University


With a consistent track record of success in achieving a broad range of goals throughout my career, I believe I have the leadership and technical skills that would benefit your higher learning program. A summary of the value that I can bring to the your program includes:

  • Over 13 years of experience in leadership and management roles.
  • Over 10 years administering the legislative process for a diverse group of Brown Act governed bodies, and 13 years of records management experience.
  • Over 10 years expereince developing executive communication plans and working with the media.
  • Understanding of how to use and apply today's new media channels in a meaningful ways to the workplace.
  • Experience implementing technological solutions that have significant cost and staff time savings.
  • Advanced individual and team development skills, including training, mentoring and evaluating performance.
  • Supervising diverse teams and managing challenging programs and assignments.
  • High level of adaptability and flexibility gained through building meaningful business relationships.

I am certain that my team focused, positive approach and emphasis student success would be a welcome addition to a local municpality executive team.

Lecture and Presentation

2012 City Clerks Association of California Annual Conference

Professional Development - Taking a Seat at the Table

2012 San Mateo City/County Assoication of Governments Meeting

Guest Speaker - Social Media in Local Governments

2011 League of Cities New Law Conference

Panelist - Social Media and Local Government

2010 Conference of International Institute of Municipal Clerks Speaker

Going Digital - Records Management in the Digital Age

2010 Webinar Keynote Speaker

Citizen Participation

Managing Citizen Feedback

Professional Blog for Granicus Inc.


Media Mentions


The Telegraph (UK News)

KCRA (Local NBC Affiliate)

NEWS10 (Local ABC Affiliate)

Sacramento Bee



Professional Associations

International Institute of Municipal Clerks

Certified Municipal Clerk, conferred 2012

(Completion of Master Municipal Clerk (MMC) requirements anticipated Summer 2016)

2010-2011 IIMC Records Management Committee, Member

2010, 2013 - 2015 Annual International Conference Presenter

City Clerk Association of California

2015/2016 2nd Vice President (Elected)

2010 & 2013 CCAC Annual Conference Presenter

2014 & 2015 League of California Cities Clerk’s New Law Conference Presenter

Secretary of State Record Retention Revision Committee, Member

League of Cities Attorney Division Committee on Public Records Acts, Clerk Division Representative

National Notary Association

Instruction and Curriculum Development Experience

Developed and presented the following courses through the City of Sacramento City University Program

Web 2.0 - Introduction to Social Media (4 hours)

Web 2.0 - Implementing Social Media Solutions (8 hours - 4 lec/4 lab)

Media 101 (8 hours)

Developing Communication Plans (12 hours)

Report and Grant Research (6 hours)

Report Writing (12 hours)

Using the web for research (4 hours)

Records Management (8 hours)

New Employee Orientation (8 hours)

Supervisory Tool Bag (8 hours)

Writing Performance Evaluations (4 hours)

Ethics for Supervisors (8 & 16 hours)

Frontline Leadership (16 hours)

Public Speaking 101 (8 hours)

Surviving at the Podium (12 hours)

Increasing Citizen Participation (8 hours)

Volunteer Activation (6 hours)

Various technical courses at beginning, intermediate, and advanced levels:

Microsoft Word, Excel, Powerpoint, and Access

Adobe Professional, Photoshop, and Elements

Documentum (Record Repository/Workflow System)

Email - Novell's Groupwise & Microsoft Outlook

Developed and presented the following courses through Peace Officer's Standards and Testing and in conjunction with the Los Rios Community College District

Public Safety Dispatching - Basic Course (120 Hours / 6 units)

This course is designed to introduce new dispatchers to the basic requirements of first responder training. 

Public Safety Dispatching - Advanced (280 Hours / 8 units)

This course is designed for the public safety dispatcher who has completed basic training. Topics include local geography, data bases, officer safety, and practical exercises.

Public Safety Dispatching - Radio Operations (80 Hours / 3 units)

This course is designed to introduce new dispatchers to the basic requirements of law enforcement radio dispatch.

Skills and Knowledge Modules  (8, 16, & 24 Hour courses .5 - 2 units)

Ethics for Public Safety Dispatchers, Civilian Wellness in LE, Stress Management

Skills and knowledge modules provide mandated content required by POST, STC, CPOST, or legislation required for continued learning for law enforcement personnel.

Communications Training Officer Course (40 Hours / 2 units)

This course provides law enforcement dispatchers with the knowledge and skills necessary to train new personnel. 

Volunteer Experience

Make a Wish Foundation                                                                                                            January 2007 - 2013

Wish Archiving 

Canine Companions for Independence                                                                                      March 2009 - Present

Volunteer Service Dog Puppy Raiser


Gold Rush Chapter of Canine Companions for Independence                                         

2013 – 2015 Chapter President

Board Member, Media Relations and Outreach

Webmaster & Social Media Manager

Work Samples



Laserfische (Digital Repository)

Documentum (Digital workflow and repository system)

Granicus Open Platform

Adobe Creative Suite

Microsoft Office Suite