Head, Client Relations
I am running a regional business strategy to champion customer advocacy with all our clients overlooking 3 key areas on project management, service delivery & issue management. I manage a team of 5 project managers and our KPI is measured by client satisfaction, retention, and profitability.
- Project Director for the Malindo Air website revamp delivering additional features that helped increase the airline revenue numbers by 20%
- Project Director for Bangkok Airways booking engine delivering new UI layout and payment options for its domestic market
- Successfully oversaw the implementation dynamic packaging e-commerce websites of Air Arabia, Hong Kong Express, Hong Kong Airlines, Transasia and Citilink.