Airline Systems Manager, Jetstar AnthonyS.Jackson@jetstar.com +61 4 0120 1133
I have strong passion for innovative products and their potential for transforming businesses and industries.
My strength lies in discovering clients business and technical needs and translating them to action plans to deliver uncompromising value and maximize revenue potential. I have a strong grasp of the aviation industry with familiarity on aviation terminology, concepts, innovation, fundamental business and management practices.
Possess 10 years of solid Airline Systems and Project Management experience having worked on various Reservation and Departure Control System platforms. Mid-level Account Management experience with International exposure in Singapore & Australia.
I am running a regional business strategy to champion customer advocacy with all our clients overlooking 3 key areas on project management, service delivery & issue management. I manage a team of 5 project managers and our KPI is measured by client satisfaction, retention, and profitability.
Responsible for client relationship management with all of BCS existing clients located worldwide from the Asia Pacific to the North Americas region. Actively involved in pre-sales presentations with new client prospects and managed small to mid-sized bid & tender opportunities.
Corresponded with clients and coordinated project efforts with BCS teams located in India, Philippines, Indonesia and Australia to deliver the right solutions with the right budget while managing to meet challenging deadlines.
As a product guru on Accenture / Navitaire's core airline reservation system - NewSkies, I played a consultative role to serve some of world's biggest low cost carriers such as AirAsia, Firefly, Citilink, Spicejet, Indigo and Eastar Jet to identify and articulate current and future business needs. Provide business & systems analysis for new business initiatives and sales efforts. Provide technical assistance and business process advice to resolve complex problems to end users using Navitaire software.
Took on a 1-year contract role as a NewSkies consultant to Virgin Australia for their airline reservation system migration project - code-named Project UNIFY. A massive project involving hundreds of people and multiple vendors. I acted as main liaison for the Virgin Australia Information Systems team by providing project management, technical assistance, process management and quality assurance management to internal and external stakeholders.
Regional Account Manager for 3 airports - Singapore Change International Airport, Melbourne International Airport and Perth International Airport. My key responsibilities were:
Awarded Certificate of Excellence in 2000 for achieving outstanding results