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Summary

Aviation is my passion. I have strong passion for innovative products and their potential for transforming businesses and industries. 

My strength lies in discovering clients business and technical needs and translating them to action plans to deliver uncompromising value and maximize revenue potential. I have a strong grasp of the aviation industry with familiarity on aviation terminology, concepts, innovation, fundamental business and management practices.

Possess 10 years of solid Airline Systems and Project Management experience having worked on various Reservation and Departure Control System platforms. Mid-level Account Management experience with International exposure in Singapore & Australia.

Core Competencies

  • Project Management
  • Relationship Management            
  • Airport Departure Control Systems      
  • Sales Presentation
  • Airline Reservation Systems
  • Sales Negotiation
  • Airline dynamic packaging
  • Bid & Tender

Work History

Jun 2015Present

Head, Client Relations

GoQuo

I am running a regional business strategy to champion customer advocacy with all our clients overlooking 3 key areas on project management, service delivery & issue management. I manage a team of 5 project managers and our KPI is measured by client satisfaction, retention, and profitability. 

Key Achievements

  • Project Director for the Malindo Air website revamp delivering additional features that helped increase the airline revenue numbers by 20%
  • Project Director for Bangkok Airways booking engine delivering new UI layout and payment options for its domestic market
  • Successfully oversaw the implementation dynamic packaging e-commerce websites of Air Arabia, Hong Kong Express, Hong Kong Airlines, Transasia and Citilink.
Dec 2014May 2015

Engagement Manager

BCS Technology International

Responsible for client relationship management with all of BCS existing clients located worldwide from the Asia Pacific to the North Americas region. Actively involved in pre-sales activities with new client prospects and managed small to mid-sized bid & tender opportunities.

Corresponded with clients and coordinated project efforts with BCS teams located in India, Philippines, Indonesia and Australia to deliver the right solutions with the right budget while managing to meet challenging deadlines.

May 2013Nov 2014

Software Product Professional Associate Manager

Accenture

As a product guru on Accenture / Navitaire's core airline reservation system - NewSkies, I played a consultative role to serve some of world's biggest low cost carriers such as AirAsia, Firefly, Citilink, Spicejet, Indigo and Eastar Jet to identify and articulate current and future business needs. Provided business & systems analysis for new business initiatives and sales efforts as well as technical assistance and business process advice to resolve complex problems to end users using Navitaire software.

Mar 2012May 2013

Consultant

BCS Technology International

Took on a 1-year contract role as a NewSkies consultant to Virgin Australia for their airline reservation system migration project - code-named Project UNIFY. A massive project involving hundreds of people and multiple vendors. I acted as main liaison for the Virgin Australia Information Systems team by providing project management, technical assistance, process management and quality assurance management to internal and external stakeholders.

Nov 2010Mar 2012

Account Manager

ARINC Incorporated

Regional Account Manager for 3 airports - Singapore Change International Airport, Melbourne International Airport and Perth International Airport. My key responsibilities were:

  • To review operational records and reports to track operational well-being of the site. 
  • Grow add-on sales to improve the revenue and EBIT of the accounts by actively monitoring customers’ preferences and needs while identifying new business opportunities at the site(s) and follow through by working with relevant departments to capture these new businesses.
  • Direct personnel and coordinate activities involving the deployment of products and services at the site(s), grow and build strong relationship with customers (airport authorities, airlines, ground handling agents)at operational as well as decision making levels. 
  • Play an active consultative role by uncovering customer’s needs and offering advice to them on how they can tap on our solutions to improve their operational efficiency.
Mar 2009Nov 2010

Team Lead, Airline Systems and Operations

AirAsia

Key Responsibilities

  • Specialise in New Skies; a core product from Navitaire
  • Lead a team of 2 staff as part of the Airline Systems and Operations team.
  • Gather information on project scope and prepare project work plans. 
  • Analyse project profitability, revenue, margins, costs and utilisation. 
  • Identify resources needed and assigns individual responsibilities to subordinates.
  • Prepare for Work In Progress (WIP) reviews and quality assurance procedures.
  • Ensured project documentation and SOP are complete, current, and stored appropriately.

Key Achievements

  • Involved in a eight month project to migrate AirAsia's airline system from Open Skies to New Skies. Migrating to a new airline system is challenging that requires an individual to have the ability to see the big picture as well as pay attention to detail.  All internal and external vendors had to be engaged to ensure all current airline solutions from airport departure control systems, reservation systems, kiosk and mobile check-in solutions are properly migrated. New Skies successfully cut-over in July 2010.
Mar 2007Mar 2009

Airline Systems Executive

AirAsia

Key Responsibilities

  • Specialises in Open Skies; a core product from Navitaire
  • Provided 24/7 system support standby on Flight Speed, departure control systems and payment gateway for all time zone regions worldwide.
  • Gather business requirement requests from departments and facilitate project delivery with internal team members.
  • Gather requirements on each new airport setup and propose the most effective and efficient departure control system solution.
  • Liaise with Navitaire and external vendors to develop enhancements required by the business.

Key Achievements

  • Project Lead to setup 6 new airports for AirAsia - Guangzhou, Haikou, Hangzhou, Hong Kong, Perth and Gold Coast. 
  • Project Lead for Kiosk check-in project with IBM. Project implemented in 2008 and enabled AirAsia’s guests the ability to check-in for domestic and international destinations reducing check-in counter load by 10 percent daily.
  • Proposed a cheaper alternative to the existing Vidtronix bag tag printers by migrating to the SATO CT400 thermal printer. Project implemented in July 2007 and saved AirAsia USD $71,000 in purchasing costs and USD $129,680 in operational costs.
May 2006Mar 2007

IT Executive

AirAsia

Key Responsibilities

  • Responsible to provide IT technical hardware/software support and troubleshooting to all users.
  • Ensure all internal service requests are handled timely within the stipulated SOP.
May 2003May 2006

Service Engineer

TH IT Resource Centre

Key Responsibilities

  • Ensure periodical hardware maintenance of all IT assets ranging from PC's, laptops, servers, projectors and printers.
  • Responsible for warehouse management to control the movement and storage of IT assets.
  • Provide on-site technical assistance for clients during the entire duration of contract.

Education

Aug 1999Aug 2000

Diploma in Information Technology

INTI College

Awarded Certificate of Excellence in 2000 for achieving outstanding results