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Executive Profile

UNDISPUTED FACT#: The Cloud will change everything in 2016 and beyond!

I have passion and dedication in starting and leading technology businesses. I specialize in start-ups specifically in the telecommunications billing, CRM, revenue management, wireless technologies focusing on opportunities within the mobile web/mobile commerce monetization as well as SaaS/PaaS business modelling.

What makes me different?

♘ A HUNTER not a FARMER, someone who can develop new business & approaches sales from a solutions perspective (NOT a SalesPro who goes in & tenders at the lowest price to win business).

♘ Honored by Marquis Who's Who in the world FOUR (4) years in a row for consistent top performance...

♘ I Plan with military precision...If Plan "A" fails,I execute B & C...

♝Core Specialties: Expert knowledge of most-in-demand banking software (Temenos T24, Sopra, Oracle Flexcube/FSS, Finacle, POLARIS Intellect Suite, Neptune's Rubikon, Nucleus FinnOne and KASTLE).

♝Other Specialties: Adept technically in Software Applications, Datacenter Infrastructure , Cyber Security IP/MPLS networking and optimization and Managed Services.

♝Other Specialties: Adept technically in (Juniper; Cisco; HP; Symantec; Alcatel Lucent; Ericsson; Cyberon; CheckPoint; F5; Radware; mcAfee & CrossBeam).

♝Established contacts within the FSI, Finance Institutions (FI's), telcos/ISP's and enterprise markets in Sub-Saharan Africa.

Work History

Feb 2007to date

VP, Sales - AFRICA

CMG USA Inc

We are a “formidable force” in the global software, mobile money platforms, network security and telecoms infrastructure solutions space; with unique strengths in the Emerging Markets:

☁ We are headquartered in Silicon Valley with global offices located in USA, UK, UAE and AFRICA.
☁ We have +100 people and 4 offices globally; serving +100 customers with 12% of the Fortune 500 as our customers.

Key Roles:
All Sales activities including pipeline management, pre-sales, solutioning, estimation, bidding, contract negotiations.Maintaining and enhancing partner relationships.

Notable Achievements:
• Grew regional software sales through partners and selling to targeted banks, financial institutions and telco Opcos in East, West  & Central Africa cluster of countries ( Etisalat, Airtel, Vodacom, MTN, Globacom, Tigo, Telkom Orange, Mcel, etc)
• Led strategic engagements with C-Level Executives within regional MFI's/ telco OpCos/Distributors.
• Negotiated and won critical new business deals in Kenya, Nigeria, South Africa, Uganda, Burundi, Ethiopia, Congo (DRC), Mozambique, Senegal, Sudan and UAE.
• Identified, recruited and built capacities of distributors through REG - Recruit, Enable and Grow Partner - to achieve market share lead, revenue growth and product traction in the region.
• Helped more than 5 MNO's and 10 FI's in Africa roll out robust Mobile Money Platforms meant to effectively manage loan portfolios, increase transactional volumes and accelerate new products to market.

Aug 2006Feb 2007

Independent ICT Consultant

Self Employed

Key Roles:
Developed GTM strategies for tech starts-ups and SMB's within the BFSI market vertical in Sub-Saharan Africa.

Notable Achievements:
• Business Process Optimizations
• Miller Heiman Strategic Selling
• Channel Management Methodologies
• Customer Facing Team Development.
• Go to market Planning: Products / Service Planning to Execution.
• Organizational Management.
- Change Management.
- Channel Management Methodologies.

Jan 2001Jul 2006

Regional Sales Director

ORAGON Technologies USA Inc

Key Roles:
Directed firm's overall sales and strategic planning within Sub -Saharan Africa.

Notable Achievements:
• Developed and drove a regional banking software sales strategy. Negotiated and won critical deals.
• Drove aggressive sales strategy generating consistent double-digit sales & revenue growth.
• Drove distribution business planning, Go-To-Market strategies and provided cogent value propositions, mind-share and support.

Jun 2000Dec 2000

Group Marketing Manager

APA Insurance

Key Roles:
New Business Overall management of Marketing Program to generate agreed revenues and exceed targets.

Notable Achievements:
• Developed and drove a national marketing communications program.
• Drove aggressive Marketing Programs generating consistent double-digit Sales & revenue growth.

Jan 1997Jun 2000

Head of Customer Service Delivery [CSD]

Occidental Insurance

Key Roles:
Oversee, Initiate, develop and supervised customer service operations for rendering and achieving quality services as well as optimizing customer satisfaction levels and generating additional avenues for business.

Notable Achievements:
• Identified, created and delivered competitive advantage through formulating a new strategic direction for Customer Experience; establishing need for change; raised the ‘Customer Experience’ profile; planned and implemented new Customer Experience blueprint/framework with supporting strategies & policy.
• Established, led & managed the operations, delivery, quality and costs associated with provision of several high volume and specialist Call Centers / Contact Centers in both the Kenyan and Ugandan market.
• Led the creation of high-performance ‘customer-driven’ cultures through managing business-led culture transformation projects.

Jan 1993Jan 1997

Underwriter

KENINDIA Assurance

Key Role:
Wrote to field representatives, medical personnel, and others to obtain further information, quote rates, or explain company underwriting policies.

Notable Achievements:
• First class underwriter. Saved company unnecessary losses by avoiding exposure to unfavourable risks.

Education

Executive MBA

University of Cumbria (UK)

The University of Cumbria (UK) has partnered with The Robert Kennedy College, Switzerland, to provide the first MBA in the world in Leadership and Sustainability. An 18-Month fast-track Programme. Designed for tomorrow’s leader, the MBA in Leadership and Sustainability creates distinctive managers with a unique leadership-oriented career opportunity.

Chartered Post Graduate Diploma -Marketing [Expected]

Chartered Institute of Marketing

My Chartered Postgraduate Diploma in Marketing Case Study Dissertation titled “Marketing Strategies for achieving consistent commercial success in the Emerging Markets”,

My Living Philosophy

Portfolio

ICT Excellence Awards

Honors & Awards

Honored by Marquis Who's Who in the World in 2011, 2012 & 2013 30th Pearl Anniversary  (Classic)  and 2014 editions!!

TM Forum Excellence Awards & Global Excellence Nominee 2013/14!!

Skills

Telecom/Wireless/ERP Software Technologies

  Essential attributes & key expertise include: Thorough Knowledge & experience in Design & Implementation of Communication Networks involving : Adept technically in all aspects of Communication-Enabled Business Processes [CEBP] through Unified Communication Systems [ CISCO, AVAYA, NEC, MICROSOFT, HP & ALCATEL-LUCENT(OmniTouch)]. Key technologies include Internet Protocol-PBX, voice over IP (VoIP), presence, e-mail, audio-conferencing and Web conferencing, videoconferencing, voice mail, unified messaging (UM) and instant messaging (IM); Expert knowledge of GFI MAX Managed Services Software Solution for  IT support providers, Value Added Resellers (VARs) and Managed Service Providers (MSPs); Expert knowledge of selling Video Conferencing ; Networking of equipment's from different OEMs & integration with legacy Networks; Spectrum Management, Mobile Network Convergence & Interoperability Issues [GSM 1x;CDMA 2000 1x; & All IP-based CDMA 2000 1xEV-DO];  

My Chief Leisure Interests

Personal

  • Married to Christine Leah Gerards
  • Lovely Son Tyron Samuel Gerards born December 31, 2007
  • Lovely Daughter Tamara Angel Gerards born December 12, 2013