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Personable Customer Service and Support Associate dedicated to providing the highest level of customer service. Outgoing efficient with the capacity to multi-task.

Work experience

Correction Officer, Security Monitor (Acting Supervisor)

Jul 2014Present

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Maintained records and logs of man hours, materials and equipment used.
Conducted internal security checks and distributed meals.
Continually monitored dormitories for inappropriate activity.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Maintained daily logs of shift activity.
Enforced resident behavior management system and wrote incident reports for infractions.

Sales, Customer Service, Design Consultant

Dec 2013Jun 2014

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Expressed appreciation and invited customers to return to the store.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Sales Representative

Sep 2012Oct 2013

Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.

Sales Representative/Support

Aug 2009May 2011

Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Explained information about the quality, value and style of products to Influence customer buying decisions.                                                    Replenished floor stock and processed shipments to ensure product availability for customers.

Customer Service Associate

Apr 2006Nov 2010

Guaranteed positive customer experiences and resolved all customer complaints.
Managed cash stock and inventory balances accurately.
Regularly sought opportunities to up sell and add on additional merchandise.
including counting cash drawers and checking all equipment for proper functioning.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Worked under strict deadlines and responded to service requests and emergency call-outs.



Overbrook HS.
Jun 2002

Philadelphia Public School System


Active listening skills                                                                                 Meticulous attention to detail
Seasoned in conflict resolution                                                        Results-oriented
Sharp problem solver                                                                       Self-directed
Courteous demeanor                                                                                                        Professional and mature
Customer service expert                                                               Corrections experience
Front desk training Telephone inquiries specialist                               Communicates effectively
Adaptive team player                                                                                            Exceptional multi-tasking
Opening/closing procedures                                                                                               Proper phone etiquette                                                   Understands grammar                                                                 Strong organizational skills



  • Investigated and analyzed client complaints to identify and resolve issues.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.