u Small Business Consulting, including Infrastructure, Wireless access,
Email server setups, Web design and PC/laptop ordering and installation
u Established a contract support schedule, with varying tiers of support, including 24/7 local support with an average response time of under 40 min.
u Worked as third party contractor to fill help desk remote trouble shooting for various companies.
u Created help desk policies to help track and diagnose current trends in client support needs and upgrade scheduling.
Image multiple laptops and desktops with standard government load out daily
Migrate all user data and programs to new laptops and desktops, ensuring 100% data retention for all personal files and folders
Install and setup of specialized accounting, security and banking applications
provide customer support for recently migrated users, with a response time SLA of less than one hour
Coursework and Training for