James Williams

Skills

Skills

Technical Skills

Operating Systems:     Linux (including Red Hat Enterprise Linux, CentOS, Debian and others), Mac OS X, Windows NT/200x Server Network Protocols:    Cisco IOS, TCP/IP Packet Debugging (Wireshark), HTTP (including cookies/sessions), SMTP, SNMP, DNS, PPTP, IPSec, SSL/SSH tunneling System Scalability:    Radware WSD Load Balancers, RRDNS, Cacti/RRDTool monitoring, memcached, rsync System Security:    CISP/PCI compliance, OWASP standards, Snort, Tripwire equivalent IDS, chkrootkit Software: Microsoft Office suites, Adobe Dreamweaver, Adobe Photoshop, Browsers (IE, Firefox), Remedy, Netware, Symantec Anti-Virus, Symantec Backup, Quest Migration Manager, Blackberry Enterprise Server, Goodlink Server

Work History

Work History

Tactical Data Network Specialist

United States Marine Corps
  • Network design and implementation for tactical environments, including but not limited to Windows 2003, 2000 and NT 4.0 Server, Unix Management, Radio and satellite integration.
  •  User Administration and management for 2500+ users.
  •  Forest level administration, responsible for 12 child domains, located throughout Iraq and Kuwait.
  •  Microsoft Exchange 5.5 implementation and management.
  •  500+ hours of intensive training and Military certification in Cisco routing, Microsoft Network Administration, Cryptographic Communications

Network Administrator

http://www.sagresco.com
  • Responsible for Administering, optimizing, and supporting internal LAN/WAN infrastructure consisting of Windows 2003 server, 2000 server and NT 4.0.
  • Microsoft Exchange Server 2003 and Active Directory management and optimization.
  • Monitored and supported network security measures, for internal and external operations, including secure FTP site management, Online Payment Acceptance, and Biometric system and area access.
  • Telephony Management, for 200 plus connections, voicemail support and installation of new phones.

Network Consultant

Tek-Systems
  • Top level help desk handling escalated tickets
  • Microsoft Exchange Server 2003 migration planning, including clustering, bridging and support of NOS/Data Centers
  • Blackberry Enterprise Server/ Goodlink Server administrator support 4000+ users.
  • Remedy Software Certified, Trained in Quest Migration Manager, Citrix Mainframe Development, Visio for Network Topologies.
  • Created and maintained a policy for trouble ticket resolution
Nov 2008 - Present

Owner, Information Technology Specialist

ReadySetGo! Consulting

u Small Business Consulting, including Infrastructure, Wireless access,

Email server setups, Web design and PC/laptop ordering and installation

u Established a contract support schedule, with varying tiers of support, including 24/7 local support with an average response time of under 40 min.

u Worked as third party contractor to fill help desk remote trouble shooting for various companies.

u Created help desk policies to help track and diagnose current trends in client support needs and upgrade scheduling.

Jun 2009 - Present

Desktop Migration Specialist

Image multiple laptops and desktops with standard government  load out daily

Migrate all user data and programs to new laptops and desktops, ensuring 100% data retention for all personal files and folders

Install and setup of specialized accounting, security and banking applications

provide customer support for recently migrated users, with a response time SLA of less than one hour

Jun 2008 - Nov 2008

Network Manager

Precision Industries
  • Microsoft Exchange 2003 Management and Policy Creation, supporting 500 stores nationally VPN Server and remote access security manager, supporting a large scale WAN network, bridging DSL and cable client access via IPSEC, and MPLS node creation and managment.
  • Implemented VMWare Server/client software to increase efficiency for large scale programming projects.
  • Created help desk policies to help track and diagnose current trends in client security and performance.
  • Implemented large scale inventory management solutions for SOX    compliance, and future growth tracking needs.
Mar 2007 - Nov 2007

Regional Network Manager

http://www.meritagehomes.com/builder
  • Help desk\Network manager for Southwestern Texas regions
  • VPN management and troubleshooting for 85 remote site
  • Systems Analysis for upgrades to network hardware/software
  • Testing and evaluation of network load and overall performance
  • Created and maintained policies for trouble ticket resolution

Education

Education

Tradeschool

C3 Communication Schools, USMC
  • Certificate -Microsoft Exchange 5.5, 2000 and 2003
  • Certificate – Network Design and Implementation
  • Certificate – Network Basics and Troubleshooting
  • Certificate - Help Desk Support
  • Certificate -Operating system installation and managemen
  • Certificate - Server operating systems installation and implementation
  • Certificate - Tactical Data Security Management
  • Training - Satellite integration and secure radio tramissions

Certifications

Microskills Certification Center

Coursework and Training for

  • A+
  • N+
  • MCSE
  • MPC
  • CISSP
  • MSDT

Summary

  • Experienced in working in large scale corporate and government environments, in support of up to 25,000 employees.
  • Fully qualified hardware technician on equipment ranging from servers, desktops and laptops.
  • Trained and certified in Windows operating systems ranging from XP, 2000, 98, ME. Server OS include NT4.0, 2000, and 2003.
  • US Marine Corps Certified Network Engineer and Topology Instructor.
  • Global Microsoft Exchange migration manager and team leader

Military Awards

  • National Defense Medal
  • Purple Heart
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Combat Action Ribbon
  • Presidential Unit Citation
  • Naval Unit Citation
  • Navy and Marine Corps Commendation Medal for Outstanding Technical Performance.

Top Secret

USMC