William Ross

William Ross

Management Skills

Management Skills

(Expert) 10+ Years Experience, ( Last Used <1>

MAJOR STRENGTHS

O       Project Management

O      Team Building

O       Network/Infrastructure Design

O      Planning & Organization

O       Communication Skills

O      Contract Management

O       Systems Integration

O      Problem Solving

O       Negotiation

O      Budgeting

Technical Skills

Technical Skills

(Expert) 10+ Years Experience, ( Last Used <1>

Technical Skills

O  Active Directory / Group Policies

O    Server Storage (SAN, NAS, Clustering)

O  Dell (poweredge)/EMC(clariion) Server Support

O  TelecomSupport PBX &VOIP (Nortel, Avaya, ShoreTel)

All Microsoft Workstation& Server OS / MAC OS X

O  VMware

O  Back-ups/Disaster Recovery

O  Hardware/Software Support

O  Login Scripts (Batch files & Kix)

O  Switch Configuration (HP & Cisco)

Education & Certifications

Microsoft Certified Systems Engineer (MCSE)

1998

B.S., Computer Information & Sciences

University of Maryland University College

College Park, MD

1993

A.A., General Studies

Trident Technical CollegeCharleston, SC

Summary

Highly motivated, solutions-oriented leader with more than 12 years of progressive experience improving organizational operations through research of technology and best practices. Directly responsible for overseeing the streamlined operation of the IT Operations and ensuring it aligns with the business objectives of the organization. Microsoft Certified Systems Engineer (MCSE) Professional skilled in team leadership, mentoring, project collaboration and technical support in small and large infrastructure as well as financial operations.

Work History

Work History
Nov 1998 - Nov 2008

Regional Director IT

Gensler

Provided senior vision, oversight and leadership from initiation to closeout on Regional and Firmwide IT projects involving upgrades, expansions and migrations of data and voice networks services. This included managing technical teams and developing cost estimates; identifying and recommending improved technology or processes; developing, initiating and maintaining project implementation plans and schedules in order to provide daily support and bring projects in on-time and within budget.

nManaged technology services to 450+ users across 6 offices and 2 project sites (4 offices and 2 projects sites have no IT staff) with system uptime of 95%.

nCreated and manage Firmwide Server Taskforce team (includes all system Admin in firm) to bring uniformity to all offices server build, support and maintenance that result in better company standards and better server configurations.

nSpearheaded the technology sustainability efforts in the region

nNegotiated contracts with vendors including new contract with Reprographics company lowered overall cost while increasing services

nCreate and maintain a $1.8M technology budget for the Region.

nBuilt Microsoft Windows 2003 and 2008 server inside VMware software.

nResearched, evaluate and recommended purchase of various software packages including “SalesForce” software for Help Desk reporting, tracking and monitoring.

nResponsible for 5 managers and 7 other staff members, as well as 3 on-site vendor staff. (Information (LAN/WAN) Technology, Applications Management, Reprographics Technology, Help Desk Manager, Telecom Manager) Calibrated teams to save money and improve workflow.

nManaged a Technology Teams responsible for LAN, WAN and Telecom connectivity with over 500 desktops and 20 software applications.

nSupported 25 MAC systems (running parallels and Boot Camp)

nWorked with corporate office to test the first implementations for VOIP in the Firm. Setup and configured VOIP phones

nInstalled and configured Video Conference Systems (LifeSize and Polycom)

nSupported DNS, DHCP and Print servers across the region

nSetup and supported high end graphics plotters and printers

nInstalled and supported Adobe Creative Suite, Microsoft Office, AutoCad and Revit software

nDesign, purchased and maintained storage solution (EMC and Dell) for the region.

nCreate technology training criteria for regional users and staff

nManage and streamline computers and server leases, resulting in a $25K saving

nCombined servers into virtual machines, resulting in a 50K saving and a more sustainable environment

nResponsible for over $4M in Asset Management within the Region

nHelp plan and implement the install of Microsoft Exchange 2003 server for the firm

nInstituted several money cost cutting measures that saved the company over $500K

nDeveloped and implemented the organizational IT documentation, standards and procedures that reduced helpdesk tickets by 20%.

nResponsible for designing and managing the creation of the last 4 new offices and projects sites networking within the Region.

nCreated backup and disaster recovery procedures followed throughout the region that increased that increased data recovery time by 15%

nDesigned and help configure layer3 subnet on HP and Cisco switches within all regional offices.

nOnly person in company to standardize a regional reprographics that resulted in a 25% productivity gain with color management.

Network and Telecom Administrator, Help Desk Supervisor (1998-2003)

nAdministrate and maintain 350+ user LAN/WAN across 4 sites

nHelped in the migration from NT4 to server 2003 AD.

nManage Active Directory domain

nManager of Help Desk – Supervise 4 employees and oversee end-user hardware/software support for workstations and notebooks in design environment

nManage 1 EMC server (clariion), 2 clustered windows 2003 servers, 12 NT 4.0 and 1 Windows 2000 NAS Server Network

nMaintain PBX (Nortel Meridian Option 11C) and voice message system (Arris 250 and PC100)

nSupport Adobe Graphics software

nInstalled, configured and maintained Microsoft Exchange 5.5 server

nWrote scripts (using KIX, Batch files and other tools) to check for software versions & automatically update systems when needed

nTest network connectivity and speed

nCreated trust across two domains and manage both domains from one central location

nCreate shares on servers and manage permission levels

nInstall new servers and other networking equipment

nPerform regular server maintenance

nCreated backup schedule and maintain daily backups and archives for all sites using both NTBackup and Brightstor

nInstall, configure, upgrade, troubleshoot and rebuilt Servers and PCs

nTravel to remote sites to fix network problems and perform regular maintenance

nInstall, configure, upgrade and troubleshoot printer and peripheral problems

nInstall and maintain AutoCAD and Microstation plotting environment using CADNET/Byers client and server applications

1997 - 1998

Technical Systems Engineer

NORTHROP GRUMMAN, INC/Logicon Syscon

Responsible for providing network service support to include troubleshooting, both hardware and Software, daily server administration, installation of servers, workstations, and peripherals in a Microsoft Windows NT Server and Novell NetWare environment that supports over 35,000 users for the Department of Justice. Support services included:

nProvided 2nd and 3rd level support to Department of Justice Trustees Division

nAdministered rights on network (Novell and Windows)

nInstalled software/hardware on workstations

nSetup local/sharing and network printers

nSetup WAN connections at remote sites

nComplex software / hardware upgrades and installations at customer sites around the country

nManagement of the telephone hotline assistance group (DC Support)

nTroubleshoot and correct network problems, administrator training, and network management

nPerformed on-site datacenter hardware repair and maintenance on all servers, desktop, laptop computers, scanners, and printers in service

nConducted end-user training classes prior to the word processing, spreadsheet, and database

nManagement software implementation