Provided senior vision, oversight and leadership from initiation to closeout on Regional and Firmwide IT projects involving upgrades, expansions and migrations of data and voice networks services. This included managing technical teams and developing cost estimates; identifying and recommending improved technology or processes; developing, initiating and maintaining project implementation plans and schedules in order to provide daily support and bring projects in on-time and within budget.
nManaged technology services to 450+ users across 6 offices and 2 project sites (4 offices and 2 projects sites have no IT staff) with system uptime of 95%.
nCreated and manage Firmwide Server Taskforce team (includes all system Admin in firm) to bring uniformity to all offices server build, support and maintenance that result in better company standards and better server configurations.
nSpearheaded the technology sustainability efforts in the region
nNegotiated contracts with vendors including new contract with Reprographics company lowered overall cost while increasing services
nCreate and maintain a $1.8M technology budget for the Region.
nBuilt Microsoft Windows 2003 and 2008 server inside VMware software.
nResearched, evaluate and recommended purchase of various software packages including “SalesForce” software for Help Desk reporting, tracking and monitoring.
nResponsible for 5 managers and 7 other staff members, as well as 3 on-site vendor staff. (Information (LAN/WAN) Technology, Applications Management, Reprographics Technology, Help Desk Manager, Telecom Manager) Calibrated teams to save money and improve workflow.
nManaged a Technology Teams responsible for LAN, WAN and Telecom connectivity with over 500 desktops and 20 software applications.
nSupported 25 MAC systems (running parallels and Boot Camp)
nWorked with corporate office to test the first implementations for VOIP in the Firm. Setup and configured VOIP phones
nInstalled and configured Video Conference Systems (LifeSize and Polycom)
nSupported DNS, DHCP and Print servers across the region
nSetup and supported high end graphics plotters and printers
nInstalled and supported Adobe Creative Suite, Microsoft Office, AutoCad and Revit software
nDesign, purchased and maintained storage solution (EMC and Dell) for the region.
nCreate technology training criteria for regional users and staff
nManage and streamline computers and server leases, resulting in a $25K saving
nCombined servers into virtual machines, resulting in a 50K saving and a more sustainable environment
nResponsible for over $4M in Asset Management within the Region
nHelp plan and implement the install of Microsoft Exchange 2003 server for the firm
nInstituted several money cost cutting measures that saved the company over $500K
nDeveloped and implemented the organizational IT documentation, standards and procedures that reduced helpdesk tickets by 20%.
nResponsible for designing and managing the creation of the last 4 new offices and projects sites networking within the Region.
nCreated backup and disaster recovery procedures followed throughout the region that increased that increased data recovery time by 15%
nDesigned and help configure layer3 subnet on HP and Cisco switches within all regional offices.
nOnly person in company to standardize a regional reprographics that resulted in a 25% productivity gain with color management.
Network and Telecom Administrator, Help Desk Supervisor – (1998-2003)
nAdministrate and maintain 350+ user LAN/WAN across 4 sites
nHelped in the migration from NT4 to server 2003 AD.
nManage Active Directory domain
nManager of Help Desk – Supervise 4 employees and oversee end-user hardware/software support for workstations and notebooks in design environment
nManage 1 EMC server (clariion), 2 clustered windows 2003 servers, 12 NT 4.0 and 1 Windows 2000 NAS Server Network
nMaintain PBX (Nortel Meridian Option 11C) and voice message system (Arris 250 and PC100)
nSupport Adobe Graphics software
nInstalled, configured and maintained Microsoft Exchange 5.5 server
nWrote scripts (using KIX, Batch files and other tools) to check for software versions & automatically update systems when needed
nTest network connectivity and speed
nCreated trust across two domains and manage both domains from one central location
nCreate shares on servers and manage permission levels
nInstall new servers and other networking equipment
nPerform regular server maintenance
nCreated backup schedule and maintain daily backups and archives for all sites using both NTBackup and Brightstor
nInstall, configure, upgrade, troubleshoot and rebuilt Servers and PCs
nTravel to remote sites to fix network problems and perform regular maintenance
nInstall, configure, upgrade and troubleshoot printer and peripheral problems
nInstall and maintain AutoCAD and Microstation plotting environment using CADNET/Byers client and server applications