VP HCC Risk Adjustment Operations
- Heads client development, service launches, support and delivery for $25M+ medical coding solutions company; leads team of 320+ medical coding specialists, medical record technicians, call center project coordinators, and support staff.
- Administers base of 40+ accounts for risk management and compliance programs; expanded client base 200%.
- Deployed image disbursement systems for 500,000 medical charts per year; directed system automation for 50-person call center as well as scheduling capabilities for 200-member field workforce.
- Introduced new services offerings that included clinical review and automated pre-billing solutions.
- Achieved 95% quality rating for medical coders; instituted QA standards for medical record technicians and call center staff.