Work History

Work History
Sep 2007 - Dec 2009

VP HCC Risk Adjustment Operations

The Coding Source
  • Heads client development, service launches, support and delivery for $25M+ medical coding solutions company; leads team of 320+ medical coding specialists, medical record technicians, call center project coordinators, and support staff.
  • Administers base of 40+ accounts for risk management and compliance programs; expanded client base 200%.
  • Deployed image disbursement systems for 500,000 medical charts per year; directed system automation for 50-person call center as well as scheduling capabilities for 200-member field workforce.
  • Introduced new services offerings that included clinical review and automated pre-billing solutions.
  • Achieved 95% quality rating for medical coders; instituted QA standards for medical record technicians and call center staff.
Jan 2006 - Aug 2007


WW Operating Corporation
  • Consulted for Affiliated Computer Services (ACS) in proposal development, account development/management, and acquisitions. 
  • Orchestrated transformation plans and processes in pricing, operations, and facilities for accounts of up to $40M.
  • Prospected buy-out of entrepreneurial startup venture specializing in assisted living residence services, developing business case and handling negotiations for multimillion-dollar existing businesses.
Nov 2000 - Apr 2005

Vice President, Technical Lead, Deputy Project Manager

Affiliated Computer Services (ACS) Acquired BDHMC
  • Led contracting/subcontracting, operations design, and process development for organizational re-engineering of Texas Medicaid and CHIP administrative offices; identified performance standards and contract, vendor, and client requirements.
  • Developed proposal to automate processes for contact center operations and document processing for a staff of 2,000+ and budget of $1B.
  • Managed finances, systems development, business process re-engineering, state procurement negotiations, and support operations for $30M account with Texas Children’s Health Insurance Program Administrative Services Organization.
  • Supported CHIP contact center, eligibility/enrollment, and payment and document processing facility with 260 personnel; overhauled processes, systems, and HIPAA guidelines to ensure compliance with federal and state regulations.
2005 - 2005

Senior Vice President Operations

Policy Studies, Inc
  • Oversaw health/human service BPO contact centers in seven-state region totaling 450 personnel for $30M company; handled outsourcing account implementation, program execution, and compliance.
  • Managed approximately $33 million in BPO operations in Colorado, Florida, Georgia, Iowa, Maryland, Missouri, and Pennsylvania comprising over 450 employees.Led strategic visioning, implementations for PSI outsourcing contracts, and optimization of program performance exceeding internal and external customer expectations. 
  • Re-engineered business processes including systems development and HIPAA resulting in increased federal compliance and a greater than 10% improvement in operational efficiency in six months. 
  • Led startup of a new BPO contract resulting in approximately $10 million in new revenue. 
  • Reduced controllable expenses by almost 30% in six months by instituting a 100% review of all invoices and subcontracts.
Jul 1993 - Nov 2000

Vice President Contract Management and Operations

Birch & Davis Health Management Corporation (BDHMC)
  • Directed corporate-level projects in information systems analysis, design, and implementation as well as accounting, policy development, quality control, and training; handled budgeting for $60M+ in accounts; initially recruited as project manager. 
  • Vital in buy- and sell-side M&A, steering negotiations, financial/operational integration and support, and cost cutting; led business development activities including office startups and closures.
  • Launched call centers in Louisiana, New Jersey, Maryland, and Texas totaling 600+ personnel that set stage for sale to ACS.
1987 - 1989

Volunteer and Recruiter

  • Horticulture and Entrepreneurial Specialist in the Mountains of Lesotho. 
  • Recruiter in Washington, D.C.


1990 - 1991

Master of Professional Studies

Cornell University

Studies in Statistics, Economics, Demography, International Development Theory.



Business Transformation

Transformation Skill Sets Planning and Analysis Operations management and  Relationship Support Team Building & Development