- Redondo Beach, CA
• Strategic planning • Business Development• Risk assessment and mitigation• Implementation and transition continuity Analysis• Transformation analysis• Activity based management• Systems integration• Interface planning• Change management
Relationship Support• Team building
• Customers and clients• Community-based organizations• Provider networks• Vendors/subcontractorsDevelopment• Planning & Design• Contract & Subcontracts • Start-up• Facilities• Compliance Operations management• Contact center management• Document processing• Payment processing• Information systems• Reporting systems Operational excellence• Strategic planning • Policy analysis• Quality improvement• Business process re-engineering
• Consensus building
Volunteerism, philanthropy, science, and philosophy. Led a children's chess club and volunteer at homeless shelters and food banks.
From mud huts in the Peace Corps to corporate board rooms, in homeless shelters and billion dollar proposals for IBM, this leader emboldens and impassions people to attain their goals. A tried and true executive, who drives successful change, raises profitability, and attains operational excellence by delivering continuous quality improvement, optimizing processes and systems, elevating performance, and increasing quality levels for people from impoverished nations to the Fortune 500 using business process outsourcing techniques.
A business transformation leader building customer contact and call centers and business processes from executive vision to a million transactions per month in months, not years. From due diligence to customer service, he specializes in reversing inefficiencies, introducing best practices, and understanding key stakeholders to introduce services and excellent business architecture for healthcare administration, non-profits, and international development.
Active listening to all stakeholders and energetic leadership are my keys to transforming successful businesses and client organizations. My international, professional and academic, business process outsourcing experience has focused on the assessment, development, on-going management, and transformation of operations and systems, with full P&L responsibilities, using industry best practices and solid leadership. While driving large-scale projects from account development to service delivery, I raise profitability and operational excellence, delivering continuous improvements, optimizing processes and systems, elevating performance, and increasing quality levels.
Drove 50% productivity increase and doubled monthly revenue in six months; rolled out 10 new services, secured 40 renewed and new contracts, re-engineered automated systems, and doubled staff to accommodate growth over the course of two years.
By reversing inefficiencies, gauging requirements, introducing best practices, and understanding key stakeholders, I excel in operations leadership, new service introduction, team building, and business development.