William Welborn

  • Stafford VA

Systems Engineer

Skills

Skills

Symantec Management Platform 7.5

Create OS images, software packages, patch management, workflows

Symantec Mobility Suite

Administration of Symantec Mobility Suite.

Microsoft Windows OS

Experienced with ALl versions of MS Windows, including Server 2008 R2 and 2012.

Lean

IIS

Networking

Experience with all network technologies. Use of Wireshark, SolarWinds, and utilities.

Work History

Work History
Mar 2005 - Present

Systems Engineer

MARY WASHINGTON HEALTHCARE
  • Implementation and Administration of Symantec Management Platform 7.5 and Symantec Mobile Management Suite
  • Implemented Windows 7 deployment companywide via Symantec Management Platform
  • Recommended and executed plans to improve development tools and processes.
  • Provided support on numerous projects and implementations
  • Provide technical support to Tier 1 and 2 technicians. Serve as senior technical resource for IS Department
  • Drafted technical documents and conducted training in SMP 7.5 and other technical areas
  • Work on servers and LAN issues. Experienced with SQL queries.

 

Jan 2004 - Mar 2005

Operations Manager

KLOKE GROUP
  • Managed all daily operations including dispatch and warehousing
  • Supervised 45 - 60 employees, reviewed contracts and proposals 
  • Performed short term strategic planning and monitoring company P/L
  • Performed Quality Control checks and met with customers to ensure the highest level of customer satisfaction
  • Provided on-site computer support for the IS department located in Richmond
Jun 2002 - Jan 2004

Quality Control Supervisor

Coleman American Allied
  • Performed data entry of transportation documents
  • Met with customers to ensure highest level of customer satisfaction
  • Conducted employee training classes and monitored employee quality progress in the field
  • Provided technical support to the location 
Sep 2001 - May 2002

Dispatcher

WASTE MANAGEMENT
  • Data entry, routing, scheduling & dispatching 
  • Telephone and email contact with sales, customer service department, and customers
  • Fielded an average of 60 customer service and driver calls daily
Sep 1992 - Jun 2001

Operations Manager

THE HILLDRUP COMPANIES
  • In charge of all daily operations of the facility.
  • Managed all operations personnel and supervisors. Duties included dispatch, scheduling, warehousing, and facilities management
  • Reviewed all claims, P/L statements
  • I performed strategic planning and cost analysis on services
  • I reviewed driver statements and helped owner operators reach financial goals
  • I met with senior management on budgets and organizational financial goals.
  • I assisted the General Manager with planning and in the overall profitability of the facility.
  • I was responsible for all hiring and recruitment and I handled all associated Human Resources paperwork
  • I scheduled services with outside vendors and contractors
  • Performed Quality Control checks and met with customers.

Education

Education
2014

M.Sc

MINOT STATE UNIVERSITY

Information Systems

2012

B.A.

ASHFORD UNIVERSITY

Business Administration

Certifications

Certifications
Aug 2013 - Present

Symantec Certified Specialist

Symantec Corporation

Administration of Symantec Management Platform 7.1

Jun 2005 - Present

CompTIA A+

CompTIA

Hardware and Software certification