William Taylor

Work History

Work History
Oct 1999 - May 2014

IT Manager I Series

The Warranty Group
Support multiple I-Series nationwide software hardware and communications. Support Help Desk with 1ST 2nd and 3RD level support. Software installs and upgrades. Have focused on effective system performance system communications and operational components of the application and ways to improve the processing. Assisted the organizational staff and senior IT/IS management in devising and designing computer system requirements and procedures. Assist in the development of cost and benefit estimates to establish project value, including alternate recommendations for new systems. Coordinate activities of project activities of project personnel to ensure project progresses on schedule and keep management, clients and others informed of project status. Provide leadership and motivation to project team members throughout the project life cycle. Disaster Recovery analysys, design and testing. Select hardware and software to service company needs and requirements. Maintain relationships within company and outside vendors.
Aug 1998 - Oct 1999

PROJECT LEADER

IBM
Supervise programming staff on AS/400 platform. Develop employees and maintain a team approach for projects. Project leader for Y2K support for all applications at client sites. Provide project plans for full life cycle projects.
May 1997 - Aug 1998

PROJECT LEADER

AMERICAN MEDICAL INSURANCE AGENCY
Maintain communication with the management and users of assigned business units. Determine user requirements through formal and informal meetings. Providing written user requirements and functional specifications. Develop solutions to meet the needs of the users in a cost-effective manner. Develop system-level and application-level documentation. Establish estimated completion dates and follow project management methodologies AS/400. Oversee system tests, releases, and implementation. Provide initial support for new systems or existing system enhancements. Maintain current knowledge of standard languages and coding methods. Participate in the hiring process, including conducting technical interviews and contributing to the evaluation of candidates. Supervise other project personnel along with computer operations personnel and end users. Provide needed direction and oversight to outside consultants and Contractors.

Education

Education
1977 - 1978

DePaul University
Walton School of Commerce Chicago IL
1976 - 1976

Accounting

Walton School of Commerce

Skills

Skills

Data Center

Data Migration

IT Audit

Business Process

Printers

Software Development

IT Operations

Laptops

Lotus Notes

Windows XP

IT Management

Networking

Software Documentation

Database Design

Requirements Analysis

Servers

MS Project

System Deployment

ERP

Operating Systems

Programming

Business Analysis

Troubleshooting

IT Service Management

System Administration

Project Management

Technical Support

Security

Vendor Management

Microsoft SQL Server

VMware ESX

IIS

SharePoint

Citrix

SDLC

Windows Server

Active Directory

IT Strategy

Disaster Recovery