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William Joyce

Restaurant Manager at McDonald's / Education Student at QUT


I am currently working as the Restaurant Manager for The Gap's McDonald's Restaurant whilst studying a Graduate Diploma of Education part-time with QUT. In the future, I hope to transfer the skills I have acquired from McDonald's into the field of Education and become a Head of Department and/or Principle.


Interpersonal skills
  • Ability to lead a team of people to reach set goals.
  • Excellent verbal and written skills.
  • Good at working with others to identify, define and solve problems.
  • Can explore and analyse options to make good decisions.
Software development
  • Java, Android, C, MATLAB and Verilog.
  • Programming the TSK51A_D microcontroller in C and Verilog.
  • Eclipse IDE.
  • Unit testing with Robotium (Testing plugin for Eclipse).
  • Redmine - project management software.
  • Git.

Work experience

Mar 2018Present

Restaurant Manager


I was recently offered the position of Restaurant Manger of The Gap restaurant in Brisbane's northern suburbs. This role will require me to manage a large range of people and systems in order to successfully run a McDonald's Restaurant.

Dec 2016Mar 2018

Department Manager


Throughout my time in this role I have been responsible for the following systems within the restaurant:

  • Ordering.
  • Scheduling.
  • Crew Training.

Mar 2016Dec 2016

Shift Manager

  • Oversee the successful operation of a McDonald's restaurant.
  • Train new recruits in all areas of the restaurant.
  • Provide a high level of satisfaction to customers in accordance to McDonald's standards.
Mar 2015Jun 2015

Industry Affiliates Program (IAP) Work Placement

Maco Lighting
  • Developed the UI for the company's Android application.
  • Extensively worked with Git, Redmine, Eclipse and Java.
  • Used the Robotium plugin for Eclipse to write comprehensive unit test code for the completed application.
Nov 2014Feb 2015

Summer Internship

Maco Lighting
  • Acquired experience with Git and Redmine.
  • Worked with Java and C++.
Jun 2015Mar 2016

Crew Trainer

Nov 2013Jun 2015

Bar and Gaming

Samford Hotel
  • RSA/RSG training.
  • Served customers in both the bar and gaming areas.
Mar 2007Nov 2013

Crew Trainer

  • Trained new recruits in all areas of the restaurant.
  • Acted as an area leader in the restaurant.


Mar 2017Present

Graduate Diploma of Education

Queensland University of Education
Jun 2016Dec 2017

Various McDonald's Courses

McDonald's Australia

1. Shift Management Excellence.

2. Introduction to Department Management.

3. Product Quality Management.

4. Customer Experience Management.

5. People Performance Management.

6. Restaurant Leadership Practices (Have applied for my Diploma of Leadership and Management).

Mar 2011Nov 2015

Electronic and Computer Engineering

Griffith University


  • Designed and implemented an Automatic Voice Verification system in MATLAB.
  • Designed and implemented an arcade style game on an FPGA board,  written in C and Verilog.
  • Acquired experience in web development using CSS, JavaScript and HTML. Created a web-based calculator application.              


  • Academic Excellence Award for 2015.
Jan 2012Jan 2013

Certificate III in Retail Operations

McDonald's Australia


Feb 2016

Volunteering with research in Mon Repos

Queensland Government
  • Spent 10 days assisting with the research of sea turtles which included tasks such as:
    • Relocating nests and digging up hatched nests.
    • Recording and entering data associated with nests.


Personal - Jack Hanson  | PhD Student at Griffith University |  0434 941 932

Work - Michael D'Arcy  |  General Manager at McDonald's  |  0418 171 222