Download PDF

William Ector

Rich mix of customer service, business and consumer finance for multi million dollar companies.


  • A self-motivated, organized professional and expert communicator with 10+ years of experience dedicated to servicing customers.  

Work History

Jan 2016Present

Intelligent Home Lead

Time Warner Cable

Time Warner Cable - Job details

Apr 2008Sep 2012

Business Banking Account Specialist 

M and T Bank

Provided commercial customers with repayment options on business line of credit, commercial loans and commercial lease accounts to prevent bank losses. Handles inbound/outbound calls from commercial customers requesting contractual restructures and deferred payment options to protect their credit standings.  

Jun 2006Jul 2007

Mortgage Servicing Representative

Litton Loan Service LLC

Collection of all loans in the foreclosure process from foreclosure referral to foreclosure sale date. Handles Inbound calls from customers on accounts in foreclosure with the purpose of preventing foreclosures. Accurately maintains all related documents or database information in accordance with company policies and regulatory guidelines (state, federal, investor, VA & FHA).

Jan 2004Jun 2006

Customer Care Associate

Auto Credit of Atlanta

Performed direct auto loan closings with consumers. Office field representative and Coordinator for automobile repossessions.  Also acted as trainer for the installation and facilitation of their "Daybreak software".   A program that consolidated every aspect of the business, from loan origination to automobile repossessions.

Jul 2013Jan 2016

Technical Support Specialist

Time Warner Cable

Resolves data problems that involve local network issues, equipment trouble and/ or software configurations.  Assists field technicians in setting up and authorizing customer accounts. Handles full service billing related questions, issues and concerns.  Maintenance scheduling, modifications, enhancements and when required, de-activation.

Mar 2003Jan 2004

Collections Account Manager

Gerald E. Moore and Associates PC

Managed the account receivables portfolio for Household Bank, was responsible for managing in excess of ten (10) million dollars in delinquent income monthly.  Also supervised departmental dispute resolution, account management and collection of assets in excess in excess of one hundred sixty thousand dollars quarterly.


Erie Community College

Liberal Arts