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William Ector


  • A self-motivated, organized professional and expert communicator with 10+ years of experience dedicated to servicing customers.  

Professional Experience

Jan 2016Present

Technical Support Team Leader  

Charter Communications 

A Liaison between the Intelligent Home team, Emergency Response Center, product team and vendors for escalation and reporting of outages  and system issues.   Provide final resolution to escalated customer issues from the regional and corporate intelligent home operations and product teams.  Follow up with customers who have been identified as having a unsatisfactory experience to ensure their issues have been resolved, while collecting feedback on how to improve the customer experience.

Jul 2013Jan 2016

Technical Support Specialist

Time Warner Cable

Resolves data problems that involve local network issues via telephone/remote access, password resets, troubleshoot equipment and/ or software configuration (push firmware updates).  Assists field technicians in setting up and authorizing customer accounts. Handles customers full service billing related questions, issues and concerns.  Maintenance scheduling, modifications, enhancements and when required, de-activation.

Apr 2008Sep 2012

Business Banking Account Specialist

M and T Bank

Provided commercial customers with repayment options on business line of credit, commercial loans and commercial lease accounts to prevent bank losses. Handles inbound/outbound calls from commercial customers requesting contractual restructures and deferred payment options to protect their credit standings.  

Jun 2006Jul 2007

Mortgage Servicing Representative

Litton Loan Service LLC

Collection of all loans in the foreclosure process from foreclosure referral to foreclosure sale date. Handles Inbound calls from customers on accounts in foreclosure with the purpose of preventing foreclosures. Accurately maintains all related documents or database information in accordance with company policies and regulatory guidelines (state, federal, investor, VA & FHA).

Jan 2004Jun 2006

Customer Care Associate

Auto Credit of Atlanta

Performed direct auto loan closings with consumers. Office field representative and Coordinator for automobile repossessions.  Also acted as trainer for the installation and facilitation of their "Daybreak software".   A program that consolidated every aspect of the business, from loan origination to automobile repossessions.

Mar 2003Jan 2004

Collections Account Manager

Gerald E. Moore and Associates PC

Managed the account receivables portfolio for Household Bank, was responsible for managing in excess of ten (10) million dollars in delinquent income monthly.  Also supervised departmental dispute resolution, account management and collection of assets in excess in excess of one hundred sixty thousand dollars quarterly.


Erie Community College

Liberal Arts