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  • Greater New York City Area, US
  • 917-379-6643

William Chen


People-focused professional striving to bring holistic learning principles to innovative education companies. Highly skilled in seeking results through relationship-building, transparent communication systems, and qualitative analysis.


Project Management                               Blackboard Learn                                    Microsoft Visio

 Agile Management                                  ADDIE                                                       Google Apps

Qualitative Analysis                                  Adult Learning Theory                            Articulate Storyline

Project Highlights

Jul 2015Jan 2016


Operations Systems Manager
  • Directed 30% growth in client retention through needs analysis and customer service training.
  • Produced and instructed Vitalyze.Me support protocol using social/emotional learning elements. 
  • Designed and deployed internal issue policy that minimized problems and complaints by 80%.
  • Educated MINDSET program to 50 community clinics and hospitals to secure referrals. 
  • Liaised partnerships that expanded services and increased revenues by $300 per patient.
Mar 2015Jun 2015

Project Manager
  • Spearheaded agile team for multiple projects including clinic opening and platform development.
  • Organized and directed internal and stakeholder meetings to align progress and goals. 
  • Managed and maintained technical administration for online assets such as GitHub, Twilio, Atlassian etc.
  • Increased patient base 100% by advocating Vitalyze integrative-lifestyle medicine at community events. 
Oct 2014Feb 2015

Keller Williams Gold Coast

Real Estate Administrative Sales Support 
  • Fostered deals to execution valued at $6 million.
  • Conducted and presented daily analysis of real estate benchmarking for Floral Park area.
  • Instructed and managed CRM data for system streamlining and support.

Additional Leadership

UNICEF@ BU: Marketing Chair                                          Post-Quake Visions: Crevalcore Project Manager

Guerilla Society: Third Piece Team Director                    Omni Parker Marketing Case: Team Leader



Bachelor of Science: Hospitality Administration/Minor in Business Administration

Boston University