Operations Systems Manager
- Directed 30% growth in client retention through needs analysis and customer service training.
- Produced and instructed Vitalyze.Me support protocol using social/emotional learning elements.
- Designed and deployed internal issue policy that minimized problems and complaints by 80%.
- Educated MINDSET program to 50 community clinics and hospitals to secure referrals.
- Liaised partnerships that expanded services and increased revenues by $300 per patient.