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Skills Summary

20+ years technical leadership & service management experience Information systems, telecommunications, security,  and infrastructure support. Strong leadership, managerial, and supervisory experience. Insightful, results–driven, IT executive professional with notable success directing a broad range of corporate IT helpdesk and network initiatives . Confident, detail oriented communicator and organizer with exceptional project planning, analysis and implementation skills in support of business and operations objectives. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding disparate teams. Extensive troubleshootiing, administration & technical skills in both advanced electronics, engineering, information systems,  communications & VOIP telephony systems.

Work experience

Mar 2005Present

Director, Information Technology Support / Project Manager

Community College of Philadelphia - Philadelphia, PA

Director, Information Technology Services/Project Manager
Manage $6.5+M budget with direct oversight for managing all technology managers and projects along with production & test servers, network infrastructure, firewall and cybersecurity, helpdesk client support services, deskside support,  campus and telephony communication systems. Technical lead for campus wide technology coordinating committee, emergency communications  and emergency response management team (ERMT). Responsible for the delivery of outstanding customer care in all aspects of technical operations & support activities including project management, installation & deployments, service/support, construction, design, materials management, and daily technical workloads

Mar 1998Jan 2005

President, CTO

Business Network Consultants - Williamstown, NJ

General Manager store operations- responsible for Sales, Service and Networking departments. Directed technical staff performing certified  repairs, upgrades, network consulting and installation/training support on IBM, Dell, HP, Compaq and Lenovo desktop, laptops and server hardware. Additionally, performed customer sales and technical consultations; manage/perform network and server installations and trained staff and customers as necessary. Perform extensive network and IT assessments, provide vital  customer feedback on industry best practices and current technology trends based on Gartner magic quadrant technologies.


President/CTO, Network Systems Engineer

Business Computer Resources -  Northfield, NJ

Directed all business and technical operations. Managed systems engineers, field service technicians and trainers performing IT duties in a wide variety of customer roles and environments. Consulted, Installed, tested, maintained and provided direct oversight for all troubleshooting of Novell Netware and Microsoft based Servers, workstations, printers and laser printers.. Analyzed business needs of small to medium sized companies – developed and implemented strategies to solve customer problems. Personally managed and implemented remote access plans for clients’ networks, established and developed administrative controls for company-wide software updates, security, and distribution.


Business Services Manager, Technical Lead

Polmar Computerland/Vanguard - Iselin, NJ

Managed Advanced Systems and Network Groups, Field Service, Training and Logistics Departments. Responsible for profitability of all computer services business. Managed project implementations and business product roll-outs, client’s systems preventive and corrective maintenance, upgrades and rebuilds. Implemented connectivity projects and ensured high availability of all Networks and peripherals for all corporate clients. Conducted comprehensive research of available technologies and software to provide principles and corporate clients with strategic plans for future growth, expansion and productivity. Successfully managed the firm’s company wide data conversion/implementation to Lotus Notes when migrating to enterprise wide systems.


Technical Services Manager, Systems Engineer

Computerland of Atlantic City - Northfield, NJ

Managed technical staff of 33 – Responsible for Service, Sales, Accounting, Training and Customer Service departments. Planned/implemented office automation and computerization of antiquated payroll and accounting systems. Personally performed as lead systems engineer and maintenance supervisor over 20+ technicians and engineers performing certified repairs, upgrades, installations, consulting and training, both on-site and carry-in on all IBM,Compaq, HP, Toshiba, AST, Okidata and Epson equipment. Additionally responsible for all client networking and server installation projects/implementations. Performed technical sales consultations and supported Sales department staff to help close corporate client service  opportunities and additionally provided oversight for both physical and network security, forensics and monitoring.

Computer Skills

Extensive experience in the installation and configuration of industry standard computer hardware, software and virtualization technologies, systems administration, troubleshooting hardware, software and configuration problems on standalone PC’s, servers and workstations, printers. Experience designing and implementing server hardware and virtualization platforms, Dell Compellent and EMC network attached storage, IBM Tivoli backup and restoration solutions along with desktop operating systems, network management and helpdesk ticketing systems and utilities with extensive knowledge of DOS, Windows (ALL), Solaris, Red Hat Linux, NT/2000/2003/2008 Server, Pervasive SQL, TCP/IP and all network protocol standards. Extensive experience with Cisco hubs, switches, routers, fiber backbones and category 5/6 cabling & installations. Additionally, extensive experience installing, managing, maintaining and migrating Novell Netware 3x/4x/5x/6x network operating systems to Windows/Linux based platforms, including oversight for all installations, configurations, troubleshooting and repair. Certified IBM and Dell Service Advisor, IBM Quality Service Skills Manager, IBM Technical Education Specialist. Dell Certified Systems Expert (DCSE), HP, Compaq, Okidata, Toshiba, and Epson certified systems engineer, desktop support technician & network engineer. 10+ years supportingn Nortel / Avaya CS1000 as sytem admin using Symposium, Call Center manager, and Contact Center.

Education / Certifications

May 20152016

Excelsior College

AAS Liberal Arts/BPS Technology Management

Electronics Technologies & Instrumentation

Jan 2007Present

Dell Certified Systems Expert & Warranty Administrator

Oct 2007Dec 2007

Microsoft MCTS 70-640 Windows 2008 Server

Jan 1988May 1989

CTM Cryptologic processor (UNCRYPT-HFDF) High Frequency Direction Finding - US Navy A-102-0292

Mar 1985Sep 1985

CTM PDP-11 35/40 Universal Cryptologic System Maintenance - US Navy A-102-0290

Dec 1981Apr 1982

AN/GYK-9 (FLEXSCOP) Maintenance(Cryptologic Technician M, FlexscopMaintenance, Class C3) US Navy


Jun 2015Present

ITIL V3 Foundations (ITV3F)



Apr 2014Present

SimpliLearn PMP Prep

SimpliLearn SIMPMP2013