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William D. Smith JR.

Regional Executive Manager -Facilities Operations

Skills

DIRECTOR OF OPERATIONS

Solutions-driven and operationally-focused facilities management leader with a breadth of experience in the overall operations and coordination of multiple site/state locations to ensure optimal integration, synergy, and cost-efficiency in the development/implementation of facilities program planning, preventative maintenance, P&L and operations. Adept in leading the planning, direction, and oversight of building and facility services to include daily workflow, project management, operational/capital budget management, site inspections, safety management, and personnel management.  Possess 20+ years of expertise in planning, directing and executing facility services, managing complex projects, leading high-performance teams, and representing the department and its personnel.

 


  • Facilities Operations
  • Budget Management
  • Team Building & Oversight
  • Purchasing & Procurement
  • Building Management
  • Safety Management
  • Utilities & Critical Systems
  • Renovation & Construction
  • Project Management
  • Policy/Procedure Development
  • Compliance Management
  • Preventative Maintenance

Work experience

July 2014Present

REGIONAL EXECUTIVE MANAGER

Thompson Hospitality, Facilities Services

Mange and oversee the administration and directions of all aspects of property management, building maintenance, and janitorial and grounds maintenance and operations for several universities located in multiple states, to include staff administration, budget management, training and development, and the planning and control of all support service functions and activities under the scope of the contract.

  • Develop and implement of new or modified property maintenance programs, services, policies and/or procedures.
  • Meet with client administrative and supervisory staff, as well as community groups, agencies, contractors, architects, and engineers to plan, organize, coordinate and communicate programs and services.
  • Develop and manage annual budgets; perform and report on periodic cost and productivity analyses.
  • Facilitate the hiring, training, performance and management of facilities staff; monitor work performance, prepare evaluations for assigned personnel, and deliver counseling and disciplinary as needed.
  • Monitor flow and quality of work to ensure completion of workload and adherence to the contractual scope of work, Service Level Agreements for each site, and Key Performance Indicators.
  • Implement strategies for improvement of facilities infrastructure, systems, operations, and energy conservation.
  • Establish and implement short and long-range organizational goals, objectives, policies and operating procedures; monitor and evaluate program effectiveness, and implement action plans to drive improvement.
  • Presented the 2015 “Thompson Hospitality Customer Service Award”.
Sep 2005July 2014

REGIONAL MANAGER

GCA Services Group

Managed and supervised all aspects of facilities management, building maintenance, cleaning operations and capital projects for several public school districts and higher education facilities, to include managing P&L performance accountability of a multi-million dollar operating budget and the financial results of the region including development of the business plan, financial forecasts, productivity and staffing plans/budgets.

  • Led all aspects of the facility operations infrastructure while ensuring service delivery was consistent with quality objectives and contracts.
  • Oversaw the work-scheduling of all account personnel, established work standards, conducted site evaluations/audits, and drove inventory/equipment usage, budget control, and employee performance.
  • Provided technical and management direction for all facility management services, while utilizing all resources to effectively reduce costs and increase both safety and satisfaction.
  • Reviewed and approved expenditures for tools, equipment, supplies and materials as needed to drive efficiency.
  • Communicated and assigned facility operating objectives and expectations to team staff on a daily basis.
  • Directed/scheduled daily and long-term activities; ensured compliance with all processes and procedures.
  • Managed the interviewing, hiring, training, recognition, discipline and performance of staff.
  • Established process performance metrics in terms of quality, safety, cost, and efficiency; formulated and implemented any corrective actions needed to meet goals or plans.
  • Managed and resolved problems, performance issues or conflicts with staff and subcontractors; maintained open communications with site representatives to ensure satisfaction.
Jul 2003Sep 2005

REGIONAL FIELD OPERATIONS MANAGER

U. S. Maintenance

Managed and drove all aspects of daily cleaning and maintenance service operations for 400 buildings in a multi- location environment, to include budget management, staffing, training and development, inventory management, and custodial, grounds and system maintenance processes.  Proposed and implemented maintenance projects and budgets.

  • Supported and ensured that all routine services met contractual requirements, including general repair and maintenance, landscaping, snow removal, and janitorial services.
  • Coordinated procurement activities for all parts and equipment needed to perform services.
  • Conducted periodic site inspections and audits; established/maintained communication with customers.
  • Ensured proper usage of supplies and equipment through the training and development of supervisors and employees; monitored work hours to remain within budgetary guidelines.
  • Facilitated the training and development of staff; held meetings to communicate expectations.
Nov 2002Jul 2003

DIRECTOR OF OPERATIONS

Plus Shine, Inc.

Directed and oversaw all aspects of daily maintenance and custodial operations for 300 commercial, retail, industrial and government custodial service contract accounts in multiple states.

Education

Aug 20102013

MBA/IT

Western Governor's University

Resume

Resume: William Smith