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Work History - highlights

Regional Manager - Pacific Northwest

Jan 2016Present
  • Main point of contact for clients of AmeriPark in the Pacific Northwest
  • Recruit, interview and hire employees in the region
  • Weekly/monthly/yearly reporting for region
  • Review P&L statements and create action plans accordingly
  • Create annual budgets
  • Analyze past traffic patterns to project future labor needs
  • Manage relationships with third party vendors and the associated bid processes 
  • Assist with the business development in the region  

Senior Operations Manger - Southern California

Apr 2012Dec 2015
  • Led, designed and implemented the conversion from a maned facility to an automated facility at the Promenade at Howard Hughes Center
  • Implemented procedures that increased car counts by 5% in one year
  • Responsible for approximately 4.5 million dollars in revenue a year from over 1.5 million customers
  • Created and implemented dual control procedures for all cash drops and cash deposits 
  • Improved secret shop scores from 60% to 95-100% through coaching my staff on effective customer service techniques
  • Trained cashiers, valets, supervisors and managers for various accounts throughout California
  • Assisted in the creation of training videos used nationwide by AmeriPark
  • Design way-finding signs
  • Initial point of contact between AmeriPark and clients in the area
  • Responsible for over 4000 parking spaces

Parking Office Manager - The Pike Long Beach

Apr 2011Mar 2012
  • Prepare daily deposits
  • Prepare daily reports to be sent to the city of Long Beach
  • Sign up and collect payments from monthly parkers
  • Create weekly schedule
  • Order supplies

Skill Summary

I prefer to call myself a parking professional as opposed to any other title because I am willing and able to do any job in the parking industry. I take a lot of pride in the properties and employees I am responsible for, and get great satisfaction from being a part of their success. My greatest asset is my ability to develop and maintain positive relationships with colleagues, clients and vendors. I am an expert in regards to operating Federal APD (3M), TIBA, SMS Valet, PARIS and their various reporting systems. I am also proficient with common programs such as Word, Excel,  and Outlook.