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Professional Experience/Accomplishments 

2015Present

Senior Operations Manger

AmeriPark LLC.
  • Respondsible for overall parking operations, revenue, efficiency and personnel management
  • Streamlined the parking operations, which resulted in a 20% growth in revenue in first year as regional manager, and 5% every year thereafter
  • Manage relationships with third party vendors and the associated bid processes
  • Assist with the business development in the region
  • Provide technical and professional direction to staff, related to hiring, training, evaluation, corrective action and resolution of employee grievances
  • Provide senior leadership to ensure a smooth running operation by guaranteeing that all staff employees are performing their job functions in an efficient manner
  • Strategic hands on leader delivering top-flight customer service to clients
  • Regularly involved in the analysis, enhancement and implementation of process and program efficiencies through-out the organization
  • Manage annual budget of approximately 1.3 million dollars, and accountable for all expenditures
  • Supervise cashier relations with clients to ensure complaints, disagreements or misunderstandings are resolved diplomatically
20112015

Operations Manager

AmeriPark LLC.
  • Led, designed and implemented the conversion from a maned facility to an automated facility at the Promenade at Howard Hughes Center
  • Implemented procedures that increased car counts by 5% in one year
  • Responsible for approximately 4.5 million dollars in revenue a year from over 1.5 million customers
  • Created and implemented dual control procedures for all cash drops and cash deposits
  • Improved secret shop scores from 60% to 95-100% through coaching of staff on effective customer service techniques
  • Trained cashiers, valets, supervisors and managers for various accounts throughout California
  • Assisted in the creation of training videos used nationwide by AmeriPark
  • Design way-finding signs
  • Initial point of contact between AmeriPark and clients in the area
  • Responsible for over 4000 parking spaces