Director of Business Operations
San Mateo, California
- Managed a team of software engineers, data scientists, and customer success and support staff.
- Reviewed software test plans, test cases based on requirement documentation and use cases.
- Participated in all phases of development including use case analysis, technical design, and implementation.
- Secured partnerships with over 30 POS and accounting software providers at close to zero cost due to negotiation strategies.
- Able to approve or deny release of software.
- Responsible for working with VIP clients and key accounts to develop expansion plans and timelines.
- Worked directly with developers, business analysts, and higher management.
- Participated in company meetings, QA Team meetings, Daily Stand ups, Bug review meetings.
- Managed hiring process for all teams.
- Tracked MRR/ARR and client statistics to prep for board meetings.
- Worked directly with C level executives to ensure we reach our company goals and targets.