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Summary

  • 3 years of software quality assurance experience.
  • 4 years of business operations experience at early stage start ups.
  • Extensive knowledge and experience in all stages of the Software Development Life Cycle.
  • Knowledge of Software deployments.
  • Working knowledge of GIT.
  • Ability to develop B2B partnerships.
  • Proficient in analyzing Business / System Requirements documents.
  • Experience with agile, XP and scrum methodologies.
  • Extensive curriculum in software QA: manual and automated testing.
  • Proficient in writing SQL queries to perform data driven tests.
  • Knowledge of CRM software.
  • Outstanding team player.
  • Works great under stressful conditions.

Work Experience

Aug 2015Present

Director of Business Operations

FNBTech, Inc.

San Mateo, California

  • Managed a team of software engineers, data scientists, and customer success and support staff.
  • Reviewed software test plans, test cases based on requirement documentation and use cases.
  • Participated in all phases of development including use case analysis, technical design, and implementation.
  • Secured partnerships with over 30 POS and accounting software providers at close to zero cost due to negotiation strategies.
  • Able to approve or deny release of software.
  • Responsible for working with VIP clients and key accounts to develop expansion plans and timelines.
  • Worked directly with developers, business analysts, and higher management.
  • Participated in company meetings, QA Team meetings, Daily Stand ups, Bug review meetings.
  • Managed hiring process for all teams.
  • Tracked MRR/ARR and client statistics to prep for board meetings.
  • Worked directly with C level executives to ensure we reach our company goals and targets.
Aug 2014Apr 2015

Operations

Shift Technologies, Inc.

San Francisco, California

  • Developed the entire process from receiving product to the sale of product with aim to reduce manual labor and costs.
  • Secured partnerships with over 15 vendors to reduce operational costs by over 40%.
  • Managed hiring for all operational support staff.
  • Researched used vehicle market to develop a “fool proof” pricing algorithm.
  • Sent out bulletins to staff informing of events, which may affect the market and vehicle valuations.
  • Developed a list of vehicles to pursue based on demand and location as well as a list of vehicles to reject.
  • Created relationships with various dealer and auction networks to offload product when needed.
Apr 2014Aug 2014

Software QA Engineer

National Home Health, Inc.

San Ramon, California

  • Wrote test plans, test cases based on Requirement docs, Use cases.
  • Performed UI testing on newly built supply ordering web application for clinicians.
  • Launched new infections control database to comply with JCAHO.
  • Participated in all phases of development including use case analysis, technical design, and implementation.
  • Performed manual testing.
  • Responsible for end to end testing.
  • Performed UAT testing.
  • Participated in integration testing.
  • Documented bugs in Bugzilla.
  • Responsible for production release testing.
  • Able to approve or deny release of software.
  • Responsible for working with outside vendors.
  • Working directly with developers, business analysts, and higher management.
  • Participated in daily standups, and technology all hands meetings.
May 2012Apr 2014

Software QA Engineer

Bank of the West

San Ramon, California

  • Created test plans, test procedures and test cases for Web application.
  • Performed manual web based testing.
  • Use of Elementool test management tool to track defects.
  • Evaluation of QTP, Selenium and LoadRunner test automation tools.
  • Reproduce customer problems and identify cause of failure.
  • Perform system integration testing.
  • Worked effectively with other members of the project team, including Development, Technical Publication, Program Management and Marketing.