Answered inbound phone calls from customers concerning their credit status and credit cards. I had many responsibilities which included but were not limited to; maintaining a fast paced work environment while meeting the customers’ needs, responsible for and understanding the significance of privacy of personal information, building rapport, meeting any challenge, question and/or concern with enthusiasm and a determination to fulfill that need. Initiated proposed resolutions immediately and resolve the issue/concern in the most streamlined manner possible. It required four weeks of training, their personal software training and getting prepared for live telephone customer service. Multitasking was a must as I had to listen and communicate effectively with customer while reviewing their account information, typing notes in the computer, formulating an answer to their concern/situation all while keeping the priority of the company at the forefront.