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Whitney Elizabeth Crowther

Objective: To obtain a long-term position within a well-established company and start building towards a career that is both challenging and rewarding.

Work History

20162017

Temp

Staff Force

Temped for receptionists' positions, clerical & office jobs, home restoration projects, window cleaning, water/fire damage control clean up. All types of different work was offered with Staff Force and I would always be up for the challenge of a new job with little (at times-no) experience because I'm a fast learner, hard worker with a determination to get the job done without discrimination of the job itself.

2015-092016-02

Recovery Specialist- Collector

Stellar Recovery Incorporated

Evaluated accounts for multiple telecommunication companies and recommended appropriate action throughout the collection cycle. Researched overdue account balances. Achieved monthly collection goals. Documented all consumer interaction and collection attempts accurately and truthfully. Addressed discrepancies, while building a rapport and trust with the consumer, especially for fraudulent and disputed accounts. An ability to ask the right questions to determine the validity of a fraudulent account claim. Counseled and assisted current consumers in determining their best payment option(s) in an effort to bring their account(s) up-to-date. Used previous call center experience to confidently communicate with consumers and help them in any way I was able while maintaining my company's main objective. Tactfully resolved challenging situations with irate consumers, professionally in a firm but friendly manner. Always willing to assist a teammate if needed. 

2006-032008-11

Credit Services Customer Service Specialist

CitiBank

Answered inbound phone calls from customers concerning their credit status and credit cards. I had many responsibilities which included but were not limited to; maintaining a fast paced work environment while meeting the customers’ needs, responsible for and understanding the significance of privacy of personal information, building rapport, meeting any challenge, question and/or concern with enthusiasm and a determination to fulfill that need. Initiated proposed resolutions immediately and resolve the issue/concern in the most streamlined manner possible. It required four weeks of training, their personal software training and getting prepared for live telephone customer service. Multitasking was a must as I had to listen and communicate effectively with customer while reviewing their account information, typing notes in the computer, formulating an answer to their concern/situation all while keeping the priority of the company at the forefront.

2004-012006-02

Pharmacy Technician/CSR/Cashier

Publix Pharmacy

Worked closely with pharmacists and used medication input software to safety and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from customers in a friendly, orderly manner. Verified patient data and billing information. Strictly maintained customer and patient confidentiality. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Consistently upheld proper pharmacy and general safety procedures and standards. Followed state and federal record keeping guidelines for controlled substances. Appropriately resolved customer issues, complaints and questions.

2003-122004-11

Logistics

Old Navy

Manually created shipments, assigned carriers and dispatched shipments. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Monitored shipments to guarantee on-time delivery. Oversaw and helped organize product storage. Exhibited strategic leadership and foresight in support of long-range sales growth.

Education

1996-082000-05

High School Diploma

Calhoun High School
2001-092003-05

Some college courses

FSCJ

Summary

I will always complete any and every task to the best of my knowledge and ability. I take pride in my work ethic and can guarantee that if given the chance to work with you, I will prove to be an asset to your company. I will put in the time, effort, hard work and dedication to establish trust and the work ethic reliability that you're looking for. I am a fast learner and eager to begin my career with a positive outlook. I personally have a lot of Buddhists philosophies and treat others with utmost love and respect and this will always lead me to where I need to be and never astray. I say this only because it will show in my work & my work relationships. I'm ready to start building this for myself so I can say I have found my work home and family.