Branch Manager Cintas Corporation, Asheville, NC 4/2002-11/2003 Cintas was recently recognized as one of America’s Most Admired Companies for 5th consecutive year. Location averages $120,000 per week in rental revenue. Managed, trained and coached 15 service and 10 production employees. Controlled all facets of warehouse and stockroom operations which included inventory management, quality and process control, production scheduling and employee management. Plant Manager Cintas Corporation, Spartanburg, SC11/1999-4/2002 Guided plant to a 123% increase in processed volume during employ at $8 million facility. Restructured stockroom and re-trained stockroom employees, reducing inventory costs by $240,000 in 6 months. Managed daily operational output of 5 Supervisors and 90 employees. Recruit, hire, train and terminate employees as needed. Conduct periodic employee evaluations. Branch Manager Cintas Corporation, Kingsport, TN5/1997-11/1999 Increased sales by $900,000 (45.6%), profit by $62,000 (25%) and customer satisfaction rating by 32% in 2 years. Directed the opening, staffing and management of newly opened branch. Managed all facets of daily facility operations which included implementing company policies and procedures, training and evaluating staff, setting and monitoring production schedules. Direct Sales/Service Manager Cintas Corporation, Greenville, SC8/1995-5/1997 Increased direct sales average per route by 76% and Customer Satisfaction rate from 45% to 70%. Trained 25 reps in sales, closing techniques, etc. Customer Service Manager Cintas Corporation, Greenville, SC 4/1991-8/1995 Managed and supervised 2 Customer Service Representatives and 22 stockroom employees responsible for filling orders, employing cost control measures and ensuring overall customer satisfaction. Implemented customer service systems, trained newly hired customer service personnel.