Management professional with 15+ years of P&L management, purchasing, marketing and leadership experience. Excellent team builder, driven to succeed with strong interpersonal and motivational skills. Proven leader and mentor that has improved performance metrics throughout career by inspiring employees to achieve peak performance and productivity while simultaneously maintaining high morale.
Sep 2005 - Present
Manage, train, coach and lead a team of 17 employees. Lead the team to two months of $1,000,000+ in sales, a first for the branch. Have gotten expenses under budget so that branch is showing a profit of over 15%. Controlled all facets of sales, warehouse and delivery operations which included inventory management, quality and process control, production scheduling and employee management.
Jan 2004 - Sep 2005
Owner / Operator
Decks by Design LLC
Run all aspects of small business, marketing, financials, production, customer service, etc. Design and build decks, patios, retaining walls, etc. for customers.
Nov 2003 - Nov 2004
Manage 3 Supervisors and 91 employees in facility with sales volume of $227,000 and weight processing volume of 225,000 per week for 5 distribution branches. Recruit, hire, train and terminate employees as needed. Conduct periodic employee evaluations. Ensure quality control through procedural adherence and facility inspection. Prepare monthly budget and production reports for submission to upper management.
Apr 1991 - Nov 2003
Branch Manager Cintas Corporation, Asheville, NC 4/2002-11/2003 Cintas was recently recognized as one of America’s Most Admired Companies for 5th consecutive year. Location averages $120,000 per week in rental revenue. Managed, trained and coached 15 service and 10 production employees. Controlled all facets of warehouse and stockroom operations which included inventory management, quality and process control, production scheduling and employee management. Plant Manager Cintas Corporation, Spartanburg, SC11/1999-4/2002 Guided plant to a 123% increase in processed volume during employ at $8 million facility. Restructured stockroom and re-trained stockroom employees, reducing inventory costs by $240,000 in 6 months. Managed daily operational output of 5 Supervisors and 90 employees. Recruit, hire, train and terminate employees as needed. Conduct periodic employee evaluations. Branch Manager Cintas Corporation, Kingsport, TN5/1997-11/1999 Increased sales by $900,000 (45.6%), profit by $62,000 (25%) and customer satisfaction rating by 32% in 2 years. Directed the opening, staffing and management of newly opened branch. Managed all facets of daily facility operations which included implementing company policies and procedures, training and evaluating staff, setting and monitoring production schedules. Direct Sales/Service Manager Cintas Corporation, Greenville, SC8/1995-5/1997 Increased direct sales average per route by 76% and Customer Satisfaction rate from 45% to 70%. Trained 25 reps in sales, closing techniques, etc. Customer Service Manager Cintas Corporation, Greenville, SC 4/1991-8/1995 Managed and supervised 2 Customer Service Representatives and 22 stockroom employees responsible for filling orders, employing cost control measures and ensuring overall customer satisfaction. Implemented customer service systems, trained newly hired customer service personnel.