Steven Cain

  • Pittsburgh Pennsylvania
  • 412-297-9462

Work History

Work History
Jun 1999 - Sep 2006

Store Manager

Family Dollar Stores
  • Exceeded company objectives with increased profits as much as thirty percent.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Developed and maintained internal control and processes for payroll and quarterly budget.
  • Oversaw the day-to-day processing of payroll for employees, including review of time sheets and accordance with FLSA.
  • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
  • Hired and trained over 100 employees, including Assistant and Store Managers.
  • Trained, coached and mentored staff to ensure smooth adoption of new and existing programs.
  • Led a comprehensive safety training program for all staff members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies in order to improve customer service and reduce shrink.
  • Resolved employment-related disputes through proactive communication.
  • Administered compensation, benefits and performance management systems and safety programs.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Represented organization at personnel-related hearings and investigations.
Apr 1998 - Apr 2004

Medical Logistican

Air Force/Air National Guard
  • Conducted research on logistics operations including literature reviews, interviews and site visits. 
  • Prepared documents for shipment claims submissions.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Determined the most cost-effective procedures and routes for shipments.
  • Communicated with dispatchers, warehouses and customers regarding incoming orders.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Received all imported goods and checked product condition and count.
  • Oversaw return and exchange processes from customer to supplier.
  • Entered numerical data into databases in a timely and accurate manner.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Recommended investments in technology, capital, equipment systems and other assets to improve service quality.
  • Wrote reports and gave oral presentations to keep Air Force employees up-to-date on goals achievements. 
Sep 2006 - Present


  • Certified to weld for 20 contractors.
  • Assembled structural forms such as boiler parts and pressure vessels.
  • Interpreted verbal and written instructions from work orders and welding blueprints. 
  • Inspected welds and checked that critical measurements met specifications upon completion.
  • Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.
  • Skilled with gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding and submerged arc welding. 
  • Set up and operated hand power tools, including shielded metal arc and gas metal arc welding equipment.
  • Operated hoists, cranes and power tool to dismantle equipment to find and remove defective parts. 


Apr 1998 - Jul 2002

Medical Logistics Certificate

Community College of the Air Force
  • Medical Materiel
  • Stock Control
  • Medical Assets Management
  • Medical Readiness
  • Leadership/Management
  • Managerial Communications
  • Military Studies 


  • National Defense Service Medal
  • Armed Forces Reserve Medal/M Device



  • Effective leader
  • Consistently meet goals
  • Project Management
  • Customer service-oriented
  • Human resources management
  • Staff training/development
  • Training programs development