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Increase shareholder value and maximise profit by improving the operational efficiencies and maximum utilization for the available resources. Focused on customer relationship to achieve effectiveness.

·Keys of sucess:

Integrity & Ethics / Leadership / Teamwork / Recognition / Commitment

·Career Objective:

Find a challenging position to meet my competencies, capabilities, skills, education and experience.

Work experience

Mar 2006Present

Dealer Manager

VOLVO - Autosueco

VOLVO Cars and Trucks (Santarém and Torres Vedras Dealer the later was temporary only 9 months)

·Manage technical and human resources in order to achieve the company objectives and total customer satisfaction.

·Manage the After-sales activity (Trucks & Cars preparations, repairs, maintenance, Service contracts, warranties of service and parts).

·Establish and develop contacts with managers of Volvo dealer net.

·Assure the interface between this Official Dealer with independent dealers.

·Manage, and enhance a customer segmentation relationship.

·Manage all human resources and other means, assuring the increasing of profitability.

·Perform and evaluate the different management indicators.

·Control financial budget, control and increase operational performance.

·Be aware of market behaviour and act in response.

·Control and increase market penetration

·Manage/monitor stocks

·Manage sales person activities

·Perform and evaluate an annual budget.

·Assure the right practices according with TQM

·Coordinate the process of employees training and training needs.

·Evaluate, control and assure the right Performance of Staff by aPerformance Management System.

·Recommends Promotions, additional training or termination.

Participate in putting the company strategies in short and long term.

Jan 2001Mar 2006

Workshop Manager

VOLVO - Autosueco

VOLVO Trucks (Lisbon Dealer).

·Assure the management of Trucks Workshop activity.

·Coordinate the service department, through the leadership of technical supervisors of maintenance and repair.

·Organise and plan the workshop activity, in an excellence customer service perspective.

·Optimize the several means available to assure productivity increase.

·Optimize and manage the relationship with customers.

·Evaluate and control the performance of Staff.

·Responsible to observe needs to assure right staff training.

·Support in the annual budget.

·Support customer and theirs needs during the intervention.

·Coordinate the 24 hours service

·Coordinate street interventions

·Assure the right practices according with TQM

Mar 2000Jan 2001

Technical Sales Support

VOLVO - Autosueco

VOLVO Trucks Sales Department (Lisbon Dealer)

·Assure the proper and suitable specification for a customer.

·Analyse customer work environment.

·Support salesperson activities

·Support technical decisions

·Clarify customer’s doubts during the negotiation.

·Specify Trucks and Trailers according with customer needs.

·Present the best option for the customer

Feb 1999Jan 2000

Technical Assistant

AIRLUXOR - Airline Company

AIRLUXOR – Airline Company (Depart. of Planning and Engineering Lisbon Airport)

·Responsible for maintenance of business jets.

·Responsible for Falcon’s APU’s maintenance.

·Coordinate Technical Training for Technicians.

·Responsible for Technical Training Department.


Jan 2007Present


University of Manchester - Manchester Business School
Jan 1999Sep 2002


Instituto Superior Engenharia Lisboa
Sep 1995Sep 1998


Instituto Superior Engenharia Lisboa