VOLVO Cars and Trucks (Santarém and Torres Vedras Dealer the later was temporary only 9 months)
·Manage technical and human resources in order to achieve the company objectives and total customer satisfaction.
·Manage the After-sales activity (Trucks & Cars preparations, repairs, maintenance, Service contracts, warranties of service and parts).
·Establish and develop contacts with managers of Volvo dealer net.
·Assure the interface between this Official Dealer with independent dealers.
·Manage, and enhance a customer segmentation relationship.
·Manage all human resources and other means, assuring the increasing of profitability.
·Perform and evaluate the different management indicators.
·Control financial budget, control and increase operational performance.
·Be aware of market behaviour and act in response.
·Control and increase market penetration
·Manage sales person activities
·Perform and evaluate an annual budget.
·Assure the right practices according with TQM
·Coordinate the process of employees training and training needs.
·Evaluate, control and assure the right Performance of Staff by aPerformance Management System.
·Recommends Promotions, additional training or termination.
Participate in putting the company strategies in short and long term.