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Work experience

Jan 2016Present

Customer Service Representative

Napa Recycling & Waste Services

Resolve customer complaints via phone, email, and mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of work orders for misses, appliance or e-waste pickup, starting new accounts, cancelling service. Assist customers with the website and setting up their account online for automatic payment, one time payment and paperless billing, etc.

Assist the Scale with breaks. Weighing customers in and out with commodities, yard waste, e-waste, rock, concrete, wood. Assist haulers with pick up of product/commodities. Assist drivers with weight tags for boxes and residential and commercial pickups. 

Maintain and constantly update procedures and policies for all 4 desks.

August 2015March 2016

Restaurant Manager

Filippi's Pizza Grotto

Responsible for efficiently running the everyday restaurant daily service, production, watching profitability and managing employees. Maintained employee schedules and payroll, scheduled banquets, fundraising events, off-site events, while keeping staffing for the restaurant, fundraising and off-site events at full staff. Organized specials and marketing with the Owner along with ordering of said specials & marketing.

May 2012August 2015

Senior Office Administrator

Senior Office Administrator Maintain office services by organizing office operations and procedures; controlling Executive correspondence, review and approve supply requisitions, and assign/monitor clerical functions. Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement. Design and implement office policies by establishing standards and procedures and measuring results against standard s. Complete operational requirements by scheduling and assigning employees; following up on work results. Keeps management informed by reviewing and analyzing special reports, summarizing information and identifying trends. Maintains office staff by recruiting, orienting, and training employees.
Aug 2010May 2012

Co-Founder/sVP Operations

Anu Winery LLC
Co-Founder/SVP Operations Managed the packing and shipping out of orders with care as well as assisting carriers with their pickups of all outgoing shipments. Trained and supervised the temporary staff of warehouse workers as necessary. Processed all samples and donation requests both domestic and international for ownership, events, tastings, public relations, sales, and winemaking production. Extreme attention to detail is critical in ensuring compliance with federal and state alcoholic beverage regulations. Prepared BOL's for customs clearance on international samples, and any other export documentation as required. Responsible for hiring, training, scheduling and mentoring staff. Manage all the accounting, taxes and required reporting duties.
Oct 2005Aug 2010


PB&J's Entertainment Inc.
Co-Founder/VP-Operations Primarily responsible for the growth, stability, direction and daily operation of the business. Reviewed daily sales reports and financials, and compar ed them to goals set out in short and long term plans. Met with service vendors, suppliers, and city officials to coordinate sufficient product and ensure all health and safety guidelines are met. Hired, trained, scheduled and mentored staff. Responsible for the accounting, taxes and required reporting. Creat ed advertising campaigns, social media campaigns and face-to-face events driving net new business.
Apr 1995Oct 2006

Director of Operations

PB&J's Entertainment Inc. Health Care Pro Federal Credit Union
Director of Operations Planned, organized, and controlled all the day-to-day operational activities of the Credit Union. Collaborated with the Chief Executive Officer in the overall operational administration. Developed and implemented space-planning strategies to accommodate current and future organizational needs. Provided a high level of customer relations and service while coordinating staff for coverage in all related areas of the department. Processed loan documentation and paperwork, prepared and presented financials to Loan Committee. Process loan payments and reconciled daily/monthly and quarterly reports to ensure compliance with Credit Union policies and procedures.